Servatur Puerto Azul

“Gran Canaria March / April review. Couples 40th”

We went to celebrate 40th birthday (no kids) for five days. The hotel is spotless and the views are stunning. The entertainment was good during the day for kids and adults. The five pools including the outdoor spa pools give you plenty of options. The hotel is joined on to a very modern Spa... lisää

We went to celebrate 40th birthday (no kids) for five days. The hotel is spotless and the views are stunning. The entertainment was good during the day for kids and adults. The five pools including the outdoor spa pools give you plenty of options. The hotel is joined on to a very modern Spar that has everything you need. We were all inclusive and the food was excellent plenty of choice and variation. Five mins to shopping centre at bottom and five mins (steep walk) to Europa centre at the top. Would recommend this and would take kids in summer if we hadn’t already booked somewhere else. Deserves full stars 👍

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“Absolutely Amazing!”

Amazing stay at this fantastic hotel. Has just undergone a full refurb so everything basically brand new. Amazing food options, massive step up on normal AI we’ve been to across Europe. Pools heated and amazing, location just stunning, you can see why they made the call to rebuild it. Great beach... lisää

Amazing stay at this fantastic hotel. Has just undergone a full refurb so everything basically brand new. Amazing food options, massive step up on normal AI we’ve been to across Europe. Pools heated and amazing, location just stunning, you can see why they made the call to rebuild it. Great beaches a short drive/taxi away. Rooms fantastic, family room perfect for 4 with two teenagers. Beds super comfy, vital I find as need to sleep well on these family holidays! 40 euro late checkout great value, sun, food and drink until our late eve flight. Can’t recommend highly enough!

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“Great for families, rooms could do with an upgrade”

The most annoying part of this hotel is that on arrival, you cant walk past the pool to find your room! Which meant going in around different lifts on all different levels to find our rooms! We were given a map to find our room from the not so pleasant reception staff. With a young family and aft... lisää

The most annoying part of this hotel is that on arrival, you cant walk past the pool to find your room! Which meant going in around different lifts on all different levels to find our rooms! We were given a map to find our room from the not so pleasant reception staff. With a young family and after a long flight, this was not good! Also in the room, we had no information or welcome pack on eating times or anything else. We also didn't get any bedding for the put up bed, a disappointing start but it did get better! The restaurant staff were all amazing, very helpful and polite. The pool areas were lovely and the bar and views all fantastic!

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“Good but not great as I expected”

Lovely place with taking breath views. Very modern, looks absolutely great. Pools are amazing, especially adult only. But I would said this is more for families with kids place. I think adults only couldn’t find space in here as so many laud kids everywhere. Adults only areas are two but small. M... lisää

Lovely place with taking breath views. Very modern, looks absolutely great. Pools are amazing, especially adult only. But I would said this is more for families with kids place. I think adults only couldn’t find space in here as so many laud kids everywhere. Adults only areas are two but small. Maybe, when there is no school holiday in England, maybe could do more for people without children. We were there 4-13.04. and was madness, too many people for the size of facilities like restaurant (hotel has only one restaurant) and the pools. Unfortunately I need to say that the cleanliness and kindness are NOT the strengths of this hotel. Public areas such around the pools, terraces etc not cleaned very often. Seats in the restaurant absolutely filthy, mess everywhere. Waitresses not bothered if tables not done etc. Most of the furniture have cushions which are so filthy. Rooms are cleaned, but not properly. A lots of dirt left after cleaner made the room. Positives: - Hotel and rooms great looking, new refurbished, big enough with many shelves to keep your wardrobe tidy - Good food, very tasty. Fish and seafood every day. Quite good choice. Absolutely amazing pizza 🍕 Pizza lovers would be happy with. Unfortunately to small area for this number of quests I would say. One day we had mushroom ravioli which was amazing 🤩 - Stunning views, absolutely amazing location - Massive plus that smokers are not allowed to smoke cigarettes everywhere, only at designated areas - Lovely adults only areas Negatives: - Boring evening entertainment. Only on Tuesday was more professional show (Turkish dancers) and then Friday night was Michael Jackson show and great bingo fun with shots. Mini disco at 5pm when most of the kids still in pool.. - When we went there hotel was fully booked I believe as so many people everywhere - in a restaurant on the dinner, around the pools. Hard to find sun beds at 9am. Tables not done, very messy. Hard to find table for bigger group (we were 7). - Useless and rude staff- I’m not saying all of them, but all we asked we have been treated absolutely not acceptable. Example: dinner time, 19:30, came to the restaurant. Absolutely madness, extremely busy. Not possible to find the table for 7 but find few free. Asked waiter (who looked very bored) to move one table to make our bigger. He said they don’t move tables. So I asked him how can we sit to have a dinner, he said then everyone want to sit and is many bigger groups. I couldn’t believe what he said! Then he said he will do this for me this time, but only today. Wtf?? What is the problem to move table and then move it back? Many times I felt like guests in hotel are unwanted and waiters are unhappy they need to work. The true is, there was to much busy for their space they have in the restaurant and everywhere actually I would say. Place where they do mini disco and evening shows so tiny and actually just few chairs to seat and the rest are the tables for dinner. - All inclusive drinks absolutely rubish, believe me I’m not very alcoholic person but these cocktails are a joke, you could drink them all the time and not possible to taste any alcohol. Not many choice for all inc, even if you upgrade for „plus” still not many more and need to pay for most of them. But the biggest joke was you can have drinks only until 11pm, after you need to pay! Never had something like this. I understand if they close the bars, is closed. But they still open but need to pay. Absolutely ridiculous. - Only one outside bar. That’s not enough for large area like this, especially there is no bar on adult area. Only one or two people at the bar, long queue all the time, and the worst thing - you are allowed to have two drinks only on one go! So, when we went at the pool and my husband went to the bar to get some drinks he was allowed to get one for me and one for my friend, then he had to go again to get one for him! Only soft drinks available in few places. - Every evening we could hear breaking glasses and once at the entertainment glass been broken and for about 40 mins hasn’t been cleaned - waitresses walked next to and ignored. A guy from animation team stud next to when it happened and ignored. Then he have a bingo tickets for a boy and this ticket fall down exactly on this glass pieces and boy picked it up on his front. And still ignored. As I said above - most of staff very ignorant and lazy. - Hotel doesn’t provide shuttle bus to the beach which I believe is essential with the location on the top of the hill Assuming: beautiful hotel with absolutely amazing views. Nice modern rooms, good food. But too much busy when school holidays and attitude of working there people, especially waiters very average.

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