Iberostar Cozumel - All Inclusive

“Iberostar Cozumel Staff is THE BEST”

Iberostar Cozumel is fantastic. Cindy is the absolute best wait staff person we make sure to sit in her section at breakfast and lunch everyday. She remembers us and knows what we drink. Daniela, Fabian, and Angeles on the entertainment team remember my name from prior visits and do a terrific... lisää

Iberostar Cozumel is fantastic. Cindy is the absolute best wait staff person we make sure to sit in her section at breakfast and lunch everyday. She remembers us and knows what we drink. Daniela, Fabian, and Angeles on the entertainment team remember my name from prior visits and do a terrific job keeping everyone involved in games and activities on the beach and at the pool. Monsi is new and is a great addition to the entertainment team.

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“Tranquil, Serene and Fun!”

I just had the most wonderful time staying at this property. Our room was great, I loved the smaller buildings. It is not like staying in a hotel with long hallways and so many people, it had a much more intimate feel. We were closer to the pool and beach area, but nothing is far away here. I... lisää

I just had the most wonderful time staying at this property. Our room was great, I loved the smaller buildings. It is not like staying in a hotel with long hallways and so many people, it had a much more intimate feel. We were closer to the pool and beach area, but nothing is far away here. I loved all the wildlife, the peacocks, iguanas, coati's, flamingos and the house parrots, Pepe and Hugo. It was peaceful, lovely and tranquil. I didn't have any smell issues others advised, but maybe it is only in certain areas of the property. The pool area was great as was the beach, getting a chair or finding a shared area was not difficult at all. The food was good, we ate at the snack area near the beach, the Asian restaurant and the buffet and found it to be very good with a lot of choices. The entertainment was hit or miss as we didn't catch a complete show since we ate late, after wanting to enjoy the sunsets! in the evening we saw a couple of stingrays swimming near the dock, and that was exciting. We were picked up from the dock as well to go snorkeling and we went to El Cielo, which was so great, we saw starfish, sea turtles, stingrays, and lots of fish. The employees were all so nice and kind, and so helpful. And did you know there is a Tattoo artist onsite that is amazing! My daughter and I both got a tattoo, and we can share a good memory of getting this done together. I cannot wait to go back, and bring other family members with us. Thank you SOOOO much! A special call out to these employees who really went above and beyond - Rolando at the front bellhop area for the many rides to our room (I have a bad knee), Andres in the front store, Jesse in the buffet, Kenia from Sales, Jose and Hugo the Parrot, Pepe the parrot and so many others! I highly recommend this property!

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“We won’t be staying here again”

Won’t be staying here again We went to Iberostar Cozumel with family and friends for our nephew’s 40th birthday. There were 11 of us total and we occupied 5 rooms - one of which was the presidential suite booked by our nephew. We stayed 4 nights. The morning of the second day, someone stole my n... lisää

Won’t be staying here again We went to Iberostar Cozumel with family and friends for our nephew’s 40th birthday. There were 11 of us total and we occupied 5 rooms - one of which was the presidential suite booked by our nephew. We stayed 4 nights. The morning of the second day, someone stole my nephew’s portable JBL speaker worth $300 from the presidential suite. We were gone less than 30 minutes. He alerted staff - a senior member by the name of Laura came to the suite, showed concern, then told us staff were checked by security when they left the property. I have to wonder why that is even necessary. Laura took issue with our use of the beach in front of the suite. She said we were not allowed to use the beach in front of the suite. Laura then said my nephew, his wife and 2 kids could use the beach but not the rest of the group. The beaches are public but what they had a problem with was our use of the chairs. Apparently there was an Iberostar club of some sort next door and staff took issue with our presence. When I asked if we could pay an additional fee, I was told by Laura it would be $50 per person per day. There is a map on property indicating the beach in front of the suite is not part of the club next door - we were of course confused by this. We then asked if we could have some additional beer brought to the suite and were told that would be an additional $10 US and the later told it would be $20 US. This is not really a big deal save for the fact each unit refrigerator is stocked daily with canned beer. Some other areas of concern: 1. A thin silver bracelet was stolen out of our room #1103 2. The beach had a lot of trash in the form of cigarette butts, cigars, plastic straws, etc. 3. Staff seemed reluctant to remove used dishes from common areas including the beach 4. Watering occurred each morning around 7 - using ‘gray’ water which was very malodorous 5. Again, why does staff need to be searched when they leave the property? 6. The signage was ambiguous as to where the Star Prestige club beach access actually is 7. The power went off every afternoon for several hours. Depending on which staff you asked, you’d get a different answer as to why. We’ve been coming to Mexico for over 25 years, staying at various locations and properties. Never have we ever been told ‘no’ so much more than at Iberostar. A bright spot ,however, was Cindy, who tended to us each morning at breakfast - she was very attentive and had a great sense of humor. She also accommodated our large group, making sure we could all sit together. We had stayed at another property in July of 2023. When my nephew said we should go back I advocated for Iberostar as I had stayed there 10 years prior. We are already planning our next trip but it will not be to Iberostar.

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“Clean, Friendly, Relaxing - but lacking in certain areas”

We just returned from a 1-week trip to the Iberostar Cozumel and here are my comments, while they are fresh in my memory. Let's start with my 5-star impressions: The resort is super clean and the staff is extremely friendly - no complaints whatsoever! I also really liked the size of the resort, ... lisää

We just returned from a 1-week trip to the Iberostar Cozumel and here are my comments, while they are fresh in my memory. Let's start with my 5-star impressions: The resort is super clean and the staff is extremely friendly - no complaints whatsoever! I also really liked the size of the resort, as it is quite walkable (lobby to beach less than 10 minutes). Another plus is the fact that you don't have to do a mad-dash to reserve your preferred lounge chairs super early in the morning. We found still plenty available spots around 9am. Now some areas that definitely lag behind other Iberostar resort (I stayed in many other Iberostar resorts over the years, so I have a pretty good comparison): The food is sub-par to other IRs (Iberostar Resorts). While you will certainly not go hungry, it'll take you several trips to the buffet before you find things you like (at least if you're picky like me). I also noticed that this was the first Caribbean IR I have visited, that didn't have Passion fruit or Starfruit at their buffet. (No biggie, but disappointing) The rooms are quite quaint, but very small and you will find little space to put your stuff. Also the air conditioning is maxing out at 24 degrees Celsius (75 F). At night it goes down a bit, but I can only imagine how bad it must be during the really hot months. Another mediocre score goes to the entertainment: The daytime activities totally pale in comparison to other IRs and the evening entertainment is pretty much the same kind of song and dance every night - they basically just wear different costumes to fit the theme of the show. IRs usually have a wider variety of entertainment. To conclude with the one bad aspect of pout trip, I am quoting my girlfriend: "The resort of a thousand stenches" -- No mater when or where you go, all of the sudden a super awful stench hits you. Sometimes it's more gentle like horse or cow manure, other times it packs a punch like an overflowing septic tank. The first night we were there most people left the theater show because the smell in there got unbearable. SUMMARY: We had a good time, but it was certainly not our favorite. TIPS: Bring a rope and clothespins to tie a clothesline on your balcony so you can hang your wet clothes.

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