Hotel El Aurassi

“Nice hotel with high standards ”

Very nice 5 star hotel in Algiers Food was amazing with 5 restaurants to choose from. Within walking distance to la casbah and center of Algiers . Beautiful pool Very large rooms. USA style !!! My family and I from New York enjoyed our stay here! We will stay there again

“Great Hospitality”

I stayed here for 5 nights and the experience was great. The room is spacious, the cleaning is good and the sea view is stunning! WiFi was also stable and strong which was not the case in most other places I visited in Algiers. The restaurant was equally amazing with variety of offers. Salad ... lisää

I stayed here for 5 nights and the experience was great. The room is spacious, the cleaning is good and the sea view is stunning! WiFi was also stable and strong which was not the case in most other places I visited in Algiers. The restaurant was equally amazing with variety of offers. Salad buffet set up was the most generous I ahve ever seen. Staff was generally pleasant and willing to help despite the language barrier. Most areas, they could try and communicate in English. I would want to be back to this place.

vähemmän

“4 star hotel”

Nice contemporary middle-East hotel! Staff is nice and helpful! Room was big however not perfectly clean, i.e. glass coffee table and tv counter were grease stains! There was all you need and everything, Tv, A/C, blinds, works properly! Food and breakfast Algerian style were decent! The hotel lo... lisää

Nice contemporary middle-East hotel! Staff is nice and helpful! Room was big however not perfectly clean, i.e. glass coffee table and tv counter were grease stains! There was all you need and everything, Tv, A/C, blinds, works properly! Food and breakfast Algerian style were decent! The hotel location is about 15 minute walk down to the commercial street and 25 back up the hill.

vähemmän

“Run like a government department”

On a positive note, the view from the sea-facing rooms is absolutely gorgeous and the private balconies are a great place to relax. The rooms are large and the beds are comfortable, however signs of age and lack of maintenance are starting to show. Whilst some staff are friendly and courteous, t... lisää

On a positive note, the view from the sea-facing rooms is absolutely gorgeous and the private balconies are a great place to relax. The rooms are large and the beds are comfortable, however signs of age and lack of maintenance are starting to show. Whilst some staff are friendly and courteous, the majority behave more like civil servants than people in the hospitality industry. “The customer comes first” is definitely missing in their training manuals. Instead, one is made to feel that compliance to their rules is more important. I asked room service for an iron and was told no irons were provided because I “had to use the hotel laundry service”. My colleagues and I were told off by the security guard at the door for bringing bottled water into the hotel because “we had to purchase it in-house”. I waited over 20 minutes after a very long journey for someone to show up at the front desk and check me into my room. My check-in was interrupted twice by other guests requesting their room keys to be reprogrammed and instead of asking them to wait or refer them to a colleague, I was left hanging. The hotel is regularly used for ministerial meetings and visits, and the customer service declines even further as staff rush to cater to government officials and their entourages instead of their guests.

vähemmän