Hospitality Esperance, Surestay Collection Hotel By Best Western

“Good value, great staff and location.”

Great location, great staff, cute rooms and good value.

“Welcome stay”

We had a two night stay here having crossed the Nullarbor from Victoria. The outstanding thing about this place was the staff… All so helpful, polite and seem to be happy in the job. The rooms are more than adequate and clean. Great location overlooking the bay..

“Average”

No smoke detector alarm in room, housing is there but it was incomplete. I was advised that this was taken down as it was setting off other alarms in the complex. Black mould on window and window ledges in room. Housekeeping failed to collect used towels left on bathroom floor and had to collect fr… lisää

No smoke detector alarm in room, housing is there but it was incomplete. I was advised that this was taken down as it was setting off other alarms in the complex. Black mould on window and window ledges in room. Housekeeping failed to collect used towels left on bathroom floor and had to collect fresh towels from reception. I raised these issues with the hotel in an email and did not receive any response. Rooms walls thin, could hear other guests using toilet in room above. Wifi incredibly slow, streaming services consistently dropped out. Paint peeling near airconditioner in room and visible cracks in walls. No cooking facilities in room i.e. a microwave, does contain small bar fridge and mini kettle and toaster. A can of beer was missing from mini bar after housekeeping made up room and had to clarify with reception that I had not taken this, reception advised it was listed as not being in the room at all but that I hadn't been charged for this. Reception staff friendly, bed comfortable. Guest laundry on site, pool facilities closed for winter. Walking distance to shops and restaurants.

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