Swan River Hotel

“Thank you for making a difficult situation much better.”

My Qatar flight was cancelled and I was allocated this hotel. The staff were kind and very helpful, particularly Piyush on reception who was able to negotiate me an extra night’s stay so that I didn’t have to check out at 10am and spend a day at Perth Airport waiting for late night flight. My room… lisää

My Qatar flight was cancelled and I was allocated this hotel. The staff were kind and very helpful, particularly Piyush on reception who was able to negotiate me an extra night’s stay so that I didn’t have to check out at 10am and spend a day at Perth Airport waiting for late night flight. My room was comfortable with a huge, comfortable bed, good facilities and in a lovely setting. My stay compensated for the disruption and delays, I faced as an elderly woman travelling alone.

vähemmän

“Disappointing stay this time”

We have stayed here before, but honestly this time the whole complex felt tired and not well maintained. Quite disappointing overall as I paid for the river view which was just a small glimpse overlooking the shabby carpark, and the sliding door only opened a hand span, so I couldn't even step onto… lisää

We have stayed here before, but honestly this time the whole complex felt tired and not well maintained. Quite disappointing overall as I paid for the river view which was just a small glimpse overlooking the shabby carpark, and the sliding door only opened a hand span, so I couldn't even step onto the balcony. It is quiet though due to the double glazed doors. Not a smart TV and for me the bed was too soft and I had trouble sleeping.

vähemmän

“Very disappointed”

I’ve stayed here many times over the years and I love the place but I’m very disappointed in the stay this time. The overhead waterfall shower literally sprayed out of the shower over its door, instead of down on you, the wine fridge did not work, glasses were not sparkling clean. Had do not distu… lisää

I’ve stayed here many times over the years and I love the place but I’m very disappointed in the stay this time. The overhead waterfall shower literally sprayed out of the shower over its door, instead of down on you, the wine fridge did not work, glasses were not sparkling clean. Had do not disturb on and personal items out and while out for about 20 minutes housekeeping had been in and moved all our stuff around. Including my medication bottle moved off the bathroom bench and placed into my toiletry bag which caused a panic for me until I found them as they are a restricted medication for my adhd. Could only watch normal tv channels, could not order room service, there was a door missing off a room near us and they had plywood there instead. Had a Riverview room and couldn’t even see the river it was literally just the road and carpark and maybe a little glimpse off the river. There was no way open the blinds at all to let light in or the privacy screen for the bathroom. Very very very disappointed in the room but staff were lovely that I dealt with at reception

vähemmän