Grafton Lodge Motel

“Great stay with only one issue”

We have stayed in this motel a few times before, first trip was great although the lady who was managing at the time was intoxicated while we were checking in and very rude at the time. The second time we have stayed there was a new manager and he was so lovely to deal with, gave great directions t… lisää

We have stayed in this motel a few times before, first trip was great although the lady who was managing at the time was intoxicated while we were checking in and very rude at the time. The second time we have stayed there was a new manager and he was so lovely to deal with, gave great directions to where to eat, places to go and sites to see, also gave great directions on how to get places. We then stayed again this past September and the lady from the first trip was back. She was again intoxicated the entire time we were there. This has put us off when booking at the motel again unless the lovely man who was managing the second time is back. Have the upmost respect for Mark the new manager and the way he goes above and beyond for all his guest. Everything in the rooms have always been clean and tidy as well as all the surrounds and all the staff are beautiful. Would Highly recommend when Mark is working,

vähemmän

“Older but comfortable”

Had a very large and comfortable room for a one night stay. The sitting area was spacious and comfortable and the queen size bed allowed for a very good night’s rest. It IS close to a main road and a railway line however, there was no noise in the room. Perhaps the only downside is the small sho… lisää

Had a very large and comfortable room for a one night stay. The sitting area was spacious and comfortable and the queen size bed allowed for a very good night’s rest. It IS close to a main road and a railway line however, there was no noise in the room. Perhaps the only downside is the small shower recess but this is a good place for a stopover.

vähemmän

“Good spacious room.”

Nice large/spacious room with 5 seater lounge, kitchen area, 4 seater dining table, big bed nice ensuite. Extra single bed next to the lounge. Minor negative was no cold water at vanity( not connected?) but cold water in kitchen and shower worked. Hot water in all 3 locations was okay. About 8mins… lisää

Nice large/spacious room with 5 seater lounge, kitchen area, 4 seater dining table, big bed nice ensuite. Extra single bed next to the lounge. Minor negative was no cold water at vanity( not connected?) but cold water in kitchen and shower worked. Hot water in all 3 locations was okay. About 8mins south of the centre of town.

vähemmän

“Unhappy with the management”

We travelled as a sporting team. Unfortunately customer service from Michelle needs much improvement. After a day of sport the team looked forward to a swim in the pool. Much to their disappointment we arrived with a sign stating the pool was closed. I went to chat to Reception and was told Poolzon… lisää

We travelled as a sporting team. Unfortunately customer service from Michelle needs much improvement. After a day of sport the team looked forward to a swim in the pool. Much to their disappointment we arrived with a sign stating the pool was closed. I went to chat to Reception and was told Poolzone on their way by 5pm. Unfortunately I knew this wasn't true and it seemed Poolzone knew nothing about this, they didn't want our kids in the pool. We were happy to supervise and work out a compromise but unfortunately it was non-negotiable. My friend had other issues in her room and was treated like she was in the wrong and spoken to very rudely. A child bounced a soft rubber ball in the carpark and a customer came out and abused the child stating he has lived here that long he practically manages the place. Why take a sporting team of teenagers in if they aren't allowed to move especially the pool. I will never recommend or go back to this motel until there are different people in charge. This is not the correct motel for children.

vähemmän