The Houston

“Profit margin before personal touch”

A very comfortable place. Plenty of space, neat and tidy. It seems that new management has made a few changes. The generosity of the previous operators and owners is leaking away and profit margin focus seems now the priority. Just one bath towel. Cheap soaps. Overseas call centre booking. Forms to… lisää

A very comfortable place. Plenty of space, neat and tidy. It seems that new management has made a few changes. The generosity of the previous operators and owners is leaking away and profit margin focus seems now the priority. Just one bath towel. Cheap soaps. Overseas call centre booking. Forms to fill in. No extra little touches or personable welcome any more. More of a cookie cutter processing line now than B&B style. Pleasant but not friendly.

vähemmän

“Changed for the worse under new management”

I have stayed at The Houston before and since the management has changed it has really gone down hill. The beauty and unique nature of the place itself remains, but the amenities have slipped big time- the linen and toilet paper is cheap and given out sparingly, the tea selection -which used to be … lisää

I have stayed at The Houston before and since the management has changed it has really gone down hill. The beauty and unique nature of the place itself remains, but the amenities have slipped big time- the linen and toilet paper is cheap and given out sparingly, the tea selection -which used to be lovely and contain lots of options - is now cheap and one type only, the cutlery dirty in the drawers and the rooms freezing cold room with the heater off on arrival. I really hope the original management and owners come back soon! The new management are not doing your beautiful hotel the justice it deserves! The family run vibe is gone and it’s clear that the new management just don’t care like you did.

vähemmän

“Better choices elsewhere”

Great location. A valiant attempt to repurpose an older heritage building which does not quite work. But a very quiet area and comfortable beds, although the car park outlook did not appeal and lacked privacy. The bedroom of the Junior suite is postage stamp sized and the adjoining kitchenette is m… lisää

Great location. A valiant attempt to repurpose an older heritage building which does not quite work. But a very quiet area and comfortable beds, although the car park outlook did not appeal and lacked privacy. The bedroom of the Junior suite is postage stamp sized and the adjoining kitchenette is more like an alcove. On entry there was a dank musty smell. The bathroom had slippery floor tiles and the noisiest exhaust fan imaginable which could not be switched off. Given the cramped conditions not good value for money, better offers available elsewhere. The impersonal booking and check in method worked but may not be agreeable to some. No breakfasts provided anymore.

vähemmän