Hyatt Regency Brisbane

“Well located, comfortable room and good pool area”

This hotel is very well located in the heart of Brisbane’s CBD and Mall. The GM Jessica is lovely and welcoming. However, we found some of the staff to be quite inexperienced, inflexible and slow in response. On some occasions the reception phone was not answered, and we had to call back multiple t… lisää

This hotel is very well located in the heart of Brisbane’s CBD and Mall. The GM Jessica is lovely and welcoming. However, we found some of the staff to be quite inexperienced, inflexible and slow in response. On some occasions the reception phone was not answered, and we had to call back multiple times. Our room was comfortable, though we would have liked a top sheet on the bed on arrival. A refurb would help and the lighting in the room is very tricky, especially in terms of lighting the bathroom. The pool area is lovely and the gym is good enough. It would be great to add in infrared sauna and steam room. Breakfast was fine though we would have liked some more healthy, gluten-free options.

vähemmän

“Disappointing for a 5-Star Hyatt – Good Breakfast, but Lacking Service and Condition”

We stayed four nights at the Hyatt Regency Brisbane, which gave us a good overall impression of the hotel. Unfortunately, our experience was quite underwhelming and did not live up to the expectations of a 5-star property. The room was rather small and felt somewhat worn. The layout was also unusu… lisää

We stayed four nights at the Hyatt Regency Brisbane, which gave us a good overall impression of the hotel. Unfortunately, our experience was quite underwhelming and did not live up to the expectations of a 5-star property. The room was rather small and felt somewhat worn. The layout was also unusual, with the wardrobe positioned between the toilet and the sink, which took some getting used to. There were several service issues during our stay: on one day, the room was not serviced at all, and the air conditioning was not working properly. Hyatt benefits were not proactively offered and had to be requested explicitly, which is not what one would expect at this level. While the breakfast itself was very good, with a wide selection, the service again lacked attentiveness. For example, you had to actively ask if you wanted another coffee, as there was little initiative from the staff. At the Hyatt Regency Brisbane, it becomes quite clear that the 5-star rating mainly reflects the facilities on paper rather than the actual condition or level of service. Compared to other Hyatt properties, such as those in Sydney, this hotel falls noticeably short – despite being similarly priced.

vähemmän

“Not bad but I've had much better”

Room clean but not quiet. Hot water system was pretty dodgy ... icy cold to very hot to tepid. Didn't make for a pleasant hair wash. Despite the sliding doors between the bedroom and the bathroom and the main are and the toilet, you get the feeling that you're sleeping in a bathroom.

“Great location”

Great location for visiting the city. The views were amazing. Food and activities are close by. Shopping at the mall was great.