Mercure Rockhampton

“Good place to stay”

This hotel is in a great location and walkable to the CBD and cafes and restaurants in the area. The room was a little tired but very clean.

“On our way back to Brisbane from our Outback adventure”

We stayed after our trip in the Queensland outback. Reception we just arrived from Clermont by car at 14-00 hour. We were told the room would take a little while before being ready, so we went for a walk in the CBD, and someone would call us on mobile came back at 15.30 to reception but nobody call… lisää

We stayed after our trip in the Queensland outback. Reception we just arrived from Clermont by car at 14-00 hour. We were told the room would take a little while before being ready, so we went for a walk in the CBD, and someone would call us on mobile came back at 15.30 to reception but nobody called us! Got the room key and went to our room which was adequate for a Mercure property but needs a lift . We ate in the restaurant and had breakfast service was good, and food came as per menu description. On last evening of Sunday, we went out and put the signage on door handle our room wasn't refresh so we spoke to a housekeeper, but they were too busy and finally at 15. 30 hours caught the eye of person that is wait staff doing rooms, we gave our rubbish and ask for new bathroom towels but no explanation why the room was done. Overall, the stay was good, dining room and kitchen excellent, room when we arrived aircon not working properly but after several the Head Houskeeper fix it, very professional. Meet and greet at reception needs for staff training but most of stay was enjoyable and location is great.

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“Disappointed Accor Platinum member”

We chose this hotel as the only Accor option in Rockhampton. Our room was adequate. Breakfast was adequate. Accor Platinum status not recognised other than a small plate with 6 slices of fruit, delivered mid afternoon whilst we were trying to rest after a 7 hour drive. No upgrade or mention of it e… lisää

We chose this hotel as the only Accor option in Rockhampton. Our room was adequate. Breakfast was adequate. Accor Platinum status not recognised other than a small plate with 6 slices of fruit, delivered mid afternoon whilst we were trying to rest after a 7 hour drive. No upgrade or mention of it even though it was requested by email. The restaurant was closed as it was Sunday and as others have said, try finding somewhere close by to dine. Reception staff said go down to the next corner, that was wrong as there was nothing there. We found a roast buffet but paid $50 each! No bar open at Mercure so no free drink even though there was a fridge with drinks behind reception desk. We were told they were for mini bars only. Why be a member of Accor if you can’t provide the benefits?

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