Mercure Melbourne Doncaster

“Modern and well appointed hotel”

Had a 1 night staycation at this hotel with my mum and daughter. The staff were warm and welcoming upon check-in and throughout the stay. The rooms are small but well appointed and modern. Can cast own streaming services to the TV which was handy. I found the bed to be very comfortable and loved th… lisää

Had a 1 night staycation at this hotel with my mum and daughter. The staff were warm and welcoming upon check-in and throughout the stay. The rooms are small but well appointed and modern. Can cast own streaming services to the TV which was handy. I found the bed to be very comfortable and loved the large shower with rainhead. Mini bar, room service and amenities are all available via a QR code system. We had buffet breakfast at the restaurant for AUD$27 per adult which was reasonable. There was a wide selection of hot and cold breakfast options including eggs cooked to order. Car parking was secure and underneath the hotel for AUD$25 per night. The hotel is located a few minutes walk to the Westfield Doncaster shopping centre which is convenient for more dining options including restaurants and supermarkets.

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“Breakfast Disappointing”

June 11, “Sam I am” wrote a review, all I can do is echo his comments. Pastries…… we arrived one hour before the buffet finished and there were some partially cooked cold croissants, the rest of the tray was empty. After 45 minutes I asked if the pastries were going to be replaced and I was told… lisää

June 11, “Sam I am” wrote a review, all I can do is echo his comments. Pastries…… we arrived one hour before the buffet finished and there were some partially cooked cold croissants, the rest of the tray was empty. After 45 minutes I asked if the pastries were going to be replaced and I was told, no the buffet is finishing soon. I then spoke to “a supervisor” who also mentioned the buffet was finishing soon and talked about wastage. She said she would organize some from the kitchen and arrived 15 minutes later with three pastries for two people. People at an adjoining table, inquired as to whether or not there were some pastries coming for them. To the hotel owner, your staff are not being supervised and are letting you down.

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