Bedford Swan Hotel & Thermal Spa.

“Great location, food and drink but room accessibility issues”

Our second visit to the Swan and once again the service and facilities were very good. with a few small exceptions. Firstly. the junior suite was located in a very high and remote location unlike the previous visit where the lift and straight corridor found it easily. Upon checking in (with 2 heavy… lisää

Our second visit to the Swan and once again the service and facilities were very good. with a few small exceptions. Firstly. the junior suite was located in a very high and remote location unlike the previous visit where the lift and straight corridor found it easily. Upon checking in (with 2 heavy suitcases) the receptionist just said the suite wasn't in the same place as the previous year so just follow the signs when you exit the lift. We followed his instructions and as there were no low clouds that evening we were able to read the signs and as we looked at the long and steep staircase I was rather surprised not to bump into Sherper Tensing. We struggled to lift our cases up that final flight of stairs no longer being as young and strong as the receptionist had mistakenly thought! After the dizziness and exhaustion had passed we come to the second issue, the suite itself was clearly designed for a couple with one of normal height and the other seriously vertically challenged or an adult and small child as trying to maneuver to the right hand side of the bed was challenging to say the least. So after receiving a bad back from the climb with the suitcases and a bump on the head from trying to get into the right side of the bed, it was time to adjourn to the bar ... assuming of course we could find our way back down to base camp! The food and beverages were as good as ever especially the full English breakfast and the tea in Anna's Tearoom. The minor injuries sustained on our arrival soon passed despite having to negotiate the lengthy climb up and down to our suite several times each day. Upon checking out, we managed to enlist the help of a strong staff member to retrieve our luggage from the suite. So all in all despite the issues encountered on this occasion we enjoyed our stay and would recommend it to anyone but be aware that not all rooms are easily accessible and we will definitely request something better on out next visit.

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“A brilliant Christmas Experience”

We came to The Swan for Christmas lunch and to stay the night. What a fabulous way to spend Christmas. We were able to check in at 1.00pm which made life easier. Our room was fine - clean, comfortable and felt very cosy. We went down for lunch and wow what a lunch. The restaurant was busy but not … lisää

We came to The Swan for Christmas lunch and to stay the night. What a fabulous way to spend Christmas. We were able to check in at 1.00pm which made life easier. Our room was fine - clean, comfortable and felt very cosy. We went down for lunch and wow what a lunch. The restaurant was busy but not packed in and the ambience was lovely. Our waiters Haydn and Maggie were outstanding. Very attentive but not pushy. The food was amazing - one of the best Christmas lunches I’ve ever had. A very popular touch was a bowl of pigs in blankets brought to each table. We stayed the night and had the festive buffet lunch on Boxing Day. Again an amazing spread, delicious food and atmosphere, and again the staff were fabulous, particularly Rene who kept our gravy topped up as well as everything else! My only niggle was the so called twilight menu that was offered on Christmas evening. Although our sandwiches were generous and very fresh we felt that the very limited menu, 3 choices of sandwich and 2 pizza slices, was disappointing and rather basic. Had we known that was all that was on offer we would have brought a snack from home. All in all a fabulous experience and we are already saying we will book again next year, mainly I have to confess, because all the staff, including reception, were so outstanding.

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“Could be better”

We stayed for a two night break and as a treat booked a junior suite. First impressions the room looked ok but noticed stains on one of the chairs, draw in cupboard won’t stay shut, chips in the bath and one of the hot and cold plaques missing. Towel rail not working. We had to ask if water was pro… lisää

We stayed for a two night break and as a treat booked a junior suite. First impressions the room looked ok but noticed stains on one of the chairs, draw in cupboard won’t stay shut, chips in the bath and one of the hot and cold plaques missing. Towel rail not working. We had to ask if water was provided in the room (there was none) and it’s only provided on the first night. The receptionist arranged to get two bottles sent to our room. Tried to book a table in the restaurant for an evening meal, the staff were having trouble with the computer so made a manual booking when we returned to the restaurant a few hours later no record of our booking, luckily the restaurant wasn’t too busy so they found us a table. The food was very good, I had salmon and hubby had steak. Restaurant staff lovely, friendly and attentive. Would I stay again probably not, wasn’t the standard I was expecting.

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