Crowne Plaza Brussels Airport By Ihg

“Excellent option for businesses”

The shuttle service is perfect considering that this hotel is great for businesses matters. Good breakfast buffet and friendly service. The rooms are clean and there are very comfortable. Can I repeat? Sure!

“Stopover from Austria”

Gorgeous hotel, fantastic room, looked spotless but bathroom sink could do with a deep clean. Mould in overflow and around the base. Friendly staff, great breakfast.

“Amazing receptionists”

Shout out to the receptionists Ahsan and Stacy they are so amazing 👏🏻they really love what they do . They made sure i was happy

“Mixed feelings”

Mixed feelings about my stay. Decided to go on a last minute road trip to Brussels. Booked a couple of hours before we checked in, but the check in itself was a bit chaotic. The member of staff who checked me in was a bit inexperienced. At first, the wrong rate was applied. Which is interesting,… lisää

Mixed feelings about my stay. Decided to go on a last minute road trip to Brussels. Booked a couple of hours before we checked in, but the check in itself was a bit chaotic. The member of staff who checked me in was a bit inexperienced. At first, the wrong rate was applied. Which is interesting, because I had to book a non-refundable rate due to the short period between booking and check in. I had to explain what the right rate was, and that this included parking for 24 hours. My diamond elite status was recognised, the breakfast benefit was extended to my whole family. This was nice, since the hotel does not have a kids eat for free policy. Unfortunately, no upgrade. Which was unfortunate, because I booked a junior suite and there were higher room categories available (I checked, and checked again late at night). One of our two room keys didn’t work. Decided to upgrade that room key to power our room. The lobby downstairs has a small Wundermart supermarket. The same Wundermart they have at the InterContinental Warsaw, so maybe that’s a new IHG thing. The also had the infamous ‘rent an umbrella machine’, which I’ve only seen in Brussels based IHG hotels so far. €3 for 48 hours. But what if people don’t return it? I asked for the sofa bed to be mase for ourchildren while we were out for dinner in Brussels. When we came back a few hours later, the sofa bed wasn’t made. Had to arrange that again with the front desk and after about 30 minutes they send someone up to fix it. Who then had to get more bedding and pillows to make the sofa bed we requested to be made. The children were having the time of their life in the bath, but still it was a bit annoying that it wasn’t first time right. Everybody slept well. Breakfast was pretty good (I’ve stayed in this hotel before for business) and staff were nice. Special mention to Emmanuelle who was absolutely fantastic. She made our morning. We left our bags and went back to Brussels to spend our day (pro tip: never leave bags in your car. Ever). The hotel is conviebtky located near Brussels Airport (which is not actually in Brussels). Many aircrews use it. There’s a free shuttle service to the airport about every 5-10 minutes. There are stay and park packages available which can be very interesting if you fly from that airport. If you really want to go local: the town of Zaventen has a couple of interesting bars and restaurants. You could walk it. Directly around the hotel there are only offices that are completely dead in the weekend. There are big road works going on for the E40 motorway and surroundings for quite some time now. All in all mixed feelings. From a Crown Plaza I’d expect better servide and loyalty recognition. Would I stay here again? Yes, I would. Hopefully the hotel will act on the feedback given. — at Crowne Plaza Brussels Airport.

vähemmän