Crowne Plaza Brussels Airport By Ihg

“Enjoyable refuge from the heat.”

Modern 4-star airport hotel, luxurious rooms and bathrooms. 2 night stay, breakfast buffet excellent, evening meal not so good, some eccentric use of buffet, some guests could use it, the remainder menu only. Expensive, but an airport hotel after all.

“Great hotel for an overnight stay”

We had a stop over as we were on our way to Prague. Lovely hotel and really nice rooms Staff are extremely friendly and helpful and the food was very good. Would stay here again.

“Stopover from Austria”

Gorgeous hotel, fantastic room, looked spotless but bathroom sink could do with a deep clean. Mould in overflow and around the base. Friendly staff, great breakfast.

“Not the Crowne Plaza Experience I Expected”

I usually choose Crowne Plaza because I find the brand to be a step above many other IHG hotels. Unfortunately, this property didn't live up to those expectations. The lobby and bar area were attractive, and every staff member we interacted with in person was friendly and professional. The disapp… lisää

I usually choose Crowne Plaza because I find the brand to be a step above many other IHG hotels. Unfortunately, this property didn't live up to those expectations. The lobby and bar area were attractive, and every staff member we interacted with in person was friendly and professional. The disappointment started with dinner. I ordered the hamburger, and it looked nothing like the photo on the menu. The patty only covered about half of the bun—it was more like a small meatball than a hamburger. The biggest issue was the comfort of the room. The bed was very firm, and all four pillows were equally hard. Since the hotel encourages guests to communicate with the front desk through WhatsApp, I asked about the pillows and was told there should have been two soft pillows and two firmer ones. Ours all appeared to be the same, so I requested two soft pillows. I was told my request would be forwarded to the team, but the pillows never arrived. By then it was late, and we had already settled into bed and eventually fell asleep without them. The staff were courteous throughout our stay, but comfortable beds, good pillows, and food that matches what's advertised are basic expectations. For the price and the Crowne Plaza name, I expected a much more comfortable experience.

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