Novotel Brussels Airport

“Good Location For Airport But Dated Rooms”

I stayed here for one night during a recent solo visit to Brussels as the location suited my plans. I'll start with the good points - The reception and bar staff were all very friendly, the location is very good if you're making use of the airport or train station attached to it like I was and the… lisää

I stayed here for one night during a recent solo visit to Brussels as the location suited my plans. I'll start with the good points - The reception and bar staff were all very friendly, the location is very good if you're making use of the airport or train station attached to it like I was and the hotel has a nice sort of garden/patio/raised seating area to the rear that was pleasant to sit in for a drink (Coke zero bottle 4 EUR.) The shower in the room had good pressure, the aircon was good and the complimentary bottle of water in the room fridge was much appreciated! Bad points - The rooms are VERY dated with old tvs, old phone, some weird dirty speaker thing (see pics), outdated bathroom with flaking paint everywhere and generally run down. There were lots of other marks and stains around the room (Room 205.) The pillows on the bed were that horrible type where (although thick) your head sinks to the bottom, it took me ages to get to sleep. If you're not bothered about an outdated room and have no problem falling asleep on any type of bed/pillow type then this will be fine but I expected a LOT more from a Novotel, shame!

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“Hotel near to the airport with their own shuttle”

There is an airport shuttle that is taken outside the airport on the 1st floor where the other regular buses are taken. The room was cleaned and comfortable for three people (they have a pull up couch for the third person). There is a mini refrigerator and a safety deposit box. Toilet has a differe… lisää

There is an airport shuttle that is taken outside the airport on the 1st floor where the other regular buses are taken. The room was cleaned and comfortable for three people (they have a pull up couch for the third person). There is a mini refrigerator and a safety deposit box. Toilet has a different room from the sink and shower. It is quiet despite of being near to the airport. The only con we found was the Asian receptionist desk person (June 18 at 4pm)who was not kind to us during check in. She questioned if our room was for two when the reservation was clear to be for three. Later I asked about having more water bottles (this Novotel hotel only offers one bottle per room complementary) and she dismissed me telling I can buy it from the shop. Interesting enough she was kind to people that spoke French to her. In the morning on June 19 at 7am there was a kind guy who even asked us how was our stay.

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“Restaurant Shines, Housekeeping Falls Short”

The accommodation is clearly outdated and would benefit from a significant refurbishment. While the staff are generally courteous and helpful, the overall guest experience is impacted by poor housekeeping standards. The restaurant is one of the stronger aspects of the property, offering good food … lisää

The accommodation is clearly outdated and would benefit from a significant refurbishment. While the staff are generally courteous and helpful, the overall guest experience is impacted by poor housekeeping standards. The restaurant is one of the stronger aspects of the property, offering good food and a pleasant dining experience. Special recognition goes to **Shokri** from the restaurant team and **Diana** from the reception team, who consistently provide excellent service and contribute positively to the guest experience. Their professionalism, friendliness, and willingness to assist are truly appreciated. Unfortunately, housekeeping remains a major concern. The facility appears to be cleaned using vinegar-based products, resulting in a persistent and unpleasant odor throughout the building, including guest areas. What is most disappointing is that this issue has been raised repeatedly over the past two years, yet no noticeable improvements have been made. Despite bringing the matter to management's attention on multiple occasions, the situation remains unchanged. Overall, the property has potential, and several staff members deserve recognition for their efforts. However, the outdated facilities and ongoing housekeeping issues continue to detract significantly from the overall experience.

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“Useful, but that's it.”

Great location and friendly staff. Basic but clean room. Soundproofing seemed okay, though I don't know how full the hotel was (I definitely did not see more than a handful of people during my one night stay). Still a bit expensive for what it is (the bar was disappointing and the whole atmosphere … lisää

Great location and friendly staff. Basic but clean room. Soundproofing seemed okay, though I don't know how full the hotel was (I definitely did not see more than a handful of people during my one night stay). Still a bit expensive for what it is (the bar was disappointing and the whole atmosphere felt a bit sad). Great for a short stay close to the airport, which I guess is its intended purpose, but that's it.

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