Radisson Blu Hotel

“Was A Mistake Booking, BUT It Was A Great Mistake Booking...But...”

(Sorry for taking so long to post this. My M.S. has taken a painful turn.) I'm going to start with the great parts of our stay. The "Front of House" staff were 1000% the best. Very helpful, full of advice, and super polite. The desk staff did explained after we went back down from our room, and t… lisää

(Sorry for taking so long to post this. My M.S. has taken a painful turn.) I'm going to start with the great parts of our stay. The "Front of House" staff were 1000% the best. Very helpful, full of advice, and super polite. The desk staff did explained after we went back down from our room, and told them there was a problem. That's when they told us, THAT there was a problem with housekeeping. On the bad part of the stay (I don't usually do this). "But" was because of the housekeeping. When we got our room, and went in. Yes, it did look clean etc upon entering, but (yes that "but" is back) after we came back from a little walk around the area near the hotel. I spotted the bedside table on my side, was dusty. And after my hubby had his shower, the whole floor of the bathroom was like a mini Lake Michigan. He did have the shower mat down, but (yes, it's back), the sealant on the glass shower guard bottom was missing. We dried the floor with both bath towels (glad I had a bath beforehand). And hang them out to dry. Being too tired to report the sealant problem at the time (will report in the morning). We went to bed. My hubby slept ok, but I didn't. The bed was too hard, and it really needed a mattress topper. Had to take some painkillers to help my back and get some sleep. In the morning after having breakfast, we went to the desk to report (one of the non-sealant on the shower guard, and ask for a mattress topper for my bed). This was when we were told about the housekeeping problems, and our problems would be sorted out by the time we came back for the day. (From a super nice female member of staff, sorry didn't get her name.) Ummmm NOT!!. No towels charged, no mattress topper, and no sealants 😢. So we went back down, was told a evening member of the housekeeping will pop up. And he did get clean towels. No-no on the sealant, and in the end, after a good try (thank you 🙇), it was a no-no on the mattress topper. He left, BUT (yes, another but) our new man of the moment "B" (who had checked us in when we arrived). Had come up to see if everything was ok 👌. We told him clean towels check, but the other two were not 😢, plus we told him that the door to the room opposite was still open, aka unlocked since we checked in. So he went to check the unlocked room, and I know maybe he shouldn't have, but he went out and asked if having another duvet (acting as a mattress topper would help. He was so worried about me not being able to sleep (thank you 🙇), and said let me try. BEST night sleep 😴 ever!! Gave an update to the super nice female staff member, and asked her to tell housing keeping NOT to remove the extra duvets and see about the sealant. She was super nice said sure, and told me to update her in the morning. To cut a very, very long story short, the duvet was removed, nothing was done with the sealants, and cleaning 😂. We worked around the rest of the week, with our two super nice front of house staff (the super nice lady and "B"), cheering us up. We were told that housekeeping will be replaced by September /October. So in the end (fingers crossed), all the problems will be sorted out. Ok, in the end, the front of house staff were 1000"% great!!! Housekeeping (not going to be rude!) The hotel stay was great, AND we will come back.

vähemmän

“A bit disappointing for a Radisson hotel”

The recepetion staff were very friendly. The beds were not very well made, there were little black dots on the bed cover, it didn't look clean, so we asked for another room, which was provided quickly. The bathroom needs an update. There was a bathtub/shower, but it was hard to get in and out of it… lisää

The recepetion staff were very friendly. The beds were not very well made, there were little black dots on the bed cover, it didn't look clean, so we asked for another room, which was provided quickly. The bathroom needs an update. There was a bathtub/shower, but it was hard to get in and out of it. I almost fell getting out of the tub. Room is not that nice, needs some update and the beds were too small and too hard. The location was superb (right in the center) and breakfast too.

vähemmän

“Friendly staff, but clearly some management issues”

Good: - friendly staff - spacious rooms - cosy atmosphere - parking underneath hotel Bad: - overall maintenance - rooftop bar has the atmosphere of a shady night club (due to staff and type of guests) - our room wasn’t too clean and the heating was set on 30 degrees - the staff was visibly suffer… lisää

Good: - friendly staff - spacious rooms - cosy atmosphere - parking underneath hotel Bad: - overall maintenance - rooftop bar has the atmosphere of a shady night club (due to staff and type of guests) - our room wasn’t too clean and the heating was set on 30 degrees - the staff was visibly suffering under their workload All in all, it’s been ok. I wouldn’t necessarily come back or avoid.

vähemmän