Hostellerie Ter Heide

“Recommendation !”

Nice environment, beautiful interior, very friendly service, very good food, and here the glasses of wine/champagne are perfect, both in quality and quantity. We will certainly come back, as this restaurant is a recommendation!

“Top location, top service.”

Breakfast was excellent, fresh fruits, different choice of bread, Greek yoghurt, ... Service was perfect, friendly people, interested in their clients. Beautiful room, very quiet, ... Location at the borders of the local forest gives the place an extra attraction.

“NO CLASS in service and HIDDEN EXTRAS!”

We attended with family for a fine dining experience for the children to experience it. First thoughts were that the wait staff were not appropriately dressed for fine dining which does not go with the ambience of the building, they could of been going shopping down the street! Really poor service,… lisää

We attended with family for a fine dining experience for the children to experience it. First thoughts were that the wait staff were not appropriately dressed for fine dining which does not go with the ambience of the building, they could of been going shopping down the street! Really poor service, we were missed out ordering the main meal. We ordered the 3 course set menu which is also during restaurant week you have 10 Eu discount. The food was very nice. We had ordered the wines to be served throughout the dinner, but this was missed and we did not have wine with our main meal. The restaurant seemed short staffed. When we advised the wait staff that we did not receive wine with our main meal she was defensive and went off that it was not her fault, making us feel uncomfortable. To say the least this put a damper on the evening as all felt uncomfortable. The Bill, included 48 Eu for pre dinner wine. 12 Eu for bottled water (which is just their own bottle with filtered water) this is not EVIAN, 3Eu for the Pigeon, (on the set menu), 9 Eu for the cheese platter (on the set menu). Our shock came at the bill we paid 90 Eu extra which was 48 Eu for 4 glasses of wine pre dininer, my partner was not asked which wine he wanted, just given it.The staff were not professional in the serving of meals, I was very disappointed, as have been to restaurants where the service matches the food and the prices, this does not. To me it seemed like a family home restaurant who were not versed in the art of dealing with customers for a fine dining experience, nor the art of knowing when not to articulate their inadequacy of poor service to the customer, in the end not a comfortable experience.

vähemmän

“visit to the restaurant, not a complete success”

Had a Sunday dinner there. It was disappointing that nothing on the menu was vegetarian, although we had asked for it when we booked. They had affirmed us that there was no problem, reality was different. The food was nice and tasty, but really hungry people wouldn't have had enough. The staff were… lisää

Had a Sunday dinner there. It was disappointing that nothing on the menu was vegetarian, although we had asked for it when we booked. They had affirmed us that there was no problem, reality was different. The food was nice and tasty, but really hungry people wouldn't have had enough. The staff were very friendly, the meal was rather expensive.

vähemmän