Van Der Valk Hotel Luxembourg - Arlon

“Incredible staff who go above and beyond”

We cannot thank the staff at Van Der Valk enough for all their support during our stay. Unfortunately we broke down in Arlon on Saturday 13th June and had to check in to the hotel on Sunday. We stayed for 3 nights, but each day we did not know if we'd need to extend our stay or not. The staff went … lisää

We cannot thank the staff at Van Der Valk enough for all their support during our stay. Unfortunately we broke down in Arlon on Saturday 13th June and had to check in to the hotel on Sunday. We stayed for 3 nights, but each day we did not know if we'd need to extend our stay or not. The staff went out of their way to be supportive and helpful to us, making sure we kept our room each night, were not over charged and had flexibility. They even called taxis, garages, vets, takeaway companies and tow companies for us!! Special shout outs to Henri, Estelle and the other lady on reception who I'm so sorry her name we did not catch (but you were incredible!!). We stayed with our 2 dogs, and were even brought blankets and bowls for them. The rooms were gorgeous, comfortable and clean, and the restaurant we ate in was lovely too. It's not often you get customer service as amazing as we experienced here, and I honestly could have cried with the kindness showed to us by the staff here. I'd stay here again in a heartbeat (but hopefully next time as a true holiday!).

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