Hotel Portal Lençóis

“Confy ans cozy!”

The hotel is really great, the breakfast is perfect, a lot of a typical food, and the mountains vision is a perfect scenario. The staff are very attentive. try a caipirinha by the pool, an excellent request.

“Excellent Hotel with Outstanding Food!”

This is a very beautiful hotel with a nice hiking trail and waterfall behind it. It has beautiful clean rooms with outstanding food. The pool is beautiful with a bar inside the pool. The free breakfast was upscale and MASSIVE!! It was the most delicious and from 6am to 10am, the table was never em… lisää

This is a very beautiful hotel with a nice hiking trail and waterfall behind it. It has beautiful clean rooms with outstanding food. The pool is beautiful with a bar inside the pool. The free breakfast was upscale and MASSIVE!! It was the most delicious and from 6am to 10am, the table was never empty, the coffee was always fresh. We ate dinner one night at the hotel, and while it is very expensive it was very delicious. I didn't see a dinner buffet as some talked about, it was very elegant and amazing. I experience very helpful staff and service every time I needed something. Our room was simply beautiful. The view of the mountains and landscape was so beautiful and peaceful. I will say that the ONLY complaint that I have is the very thin walls. There was a VERY loud man in the room next to us that liked to yell a lot and we heard it all. I have stayed at many hotels with other loud guests and this one was exceptionally loud. Also, the wifi is almost not existent. I know when you are there you are in no need of this but if you want to post photos or just answer emails, it's very difficult. The restaurant has wifi, but it's very VERY Slow. You also can access wifi from the rooms but again, it's not much. I loved this place even though I had a couple of complaints. The rooms can be very expensive but to me it was worth it.

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“Has potential, but not reaching it ...”

This hotel has a lot of potential, but it's not living up to it. They spend a lot of money on the facade, but ignore the details. The front of house and grounds are beautiful. The pool area is nice. From there it goes downhill. As you get deeper into the complex, you see it is in need of serious … lisää

This hotel has a lot of potential, but it's not living up to it. They spend a lot of money on the facade, but ignore the details. The front of house and grounds are beautiful. The pool area is nice. From there it goes downhill. As you get deeper into the complex, you see it is in need of serious repair. Obvious by the broken chairs in the pool bar, the decaying Children's Park, and the 1987 "Fitness Center". My room was generally clean, but needed some attention. The balcony door lock was broken. There were dead bugs in the ceiling light fixture. Most annoying was the termite infested bathroom door that wouldn't open or close. The staff were mostly nice, but the young girl at the front desk really needs some customer service training. She could start by making eye contact when speaking to guests and trying to at least pretend they exist. Breakfast was enjoyable with a large variety. It was "okay," but I will stay somewhere else on my next visit.

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