Hilton Garden Inn Sao Paulo Reboucas

“South American tour”

Was a good location. Staff was very friendly and helpful. Had some AC issues first night but they quickly fixed it next day. I wish they would have offered upgrade upon arrival but may have been sold out. I had no view. Otherwise solid place enjoyed it experience

“Poor Wi-fi was Unacceptable”

I have stayed at this hotel numerous times since 2022, and while I previously gave this hotel very high marks in my 2022 review, it no longer warrants such high praise. First, the staff remains very professional and polite, and the gym, room and breakfast also continue to perform well, but the wi-f… lisää

I have stayed at this hotel numerous times since 2022, and while I previously gave this hotel very high marks in my 2022 review, it no longer warrants such high praise. First, the staff remains very professional and polite, and the gym, room and breakfast also continue to perform well, but the wi-fi internet was a complete disaster. I reported internet connection problems immediately after check-in, and a hotel employee promptly investigated and verified the poor connection in my room, whereby I was moved to another room on the top floor of the hotel which had the same problem. After confirmation of the issue by the hotel staff, I was advised because the hotel was full, the wi-fi was having difficulty supporting the high number of users. This problem was so widespread that the hotel lobby was often filled (particularly at night) with computer users, as the lobby wi-fi was relatively unaffected by this otherwise widespread problem. The hotel staff apologized profusely for this issue and advised management was exploring increasing the wi-fi capacity. While I appreciate the courtesy and professionalism exhibited the staff, a hotel which primary caters to business people must have adequately working wi-fi to serve its guests.

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