Starlodge

“Hospitality needs improvement”

We booked 2 deluxe rooms and 3 standard rooms altogether. All the rooms were great, and our children really enjoyed the waterpark. Even the hi-tea was excellent, the food was refilled very quickly, and we especially loved the fried ambuyat! The main area that needs improvement is the staff. From … lisää

We booked 2 deluxe rooms and 3 standard rooms altogether. All the rooms were great, and our children really enjoyed the waterpark. Even the hi-tea was excellent, the food was refilled very quickly, and we especially loved the fried ambuyat! The main area that needs improvement is the staff. From the reservation desk and reception to the restaurant staff, everyone seemed as if they were forced to work and serve customers. Some were rude, and others never smiled. The management really needs to pay attention to this.

vähemmän

“Not for Choice!”

Have in this Hotel for 14 days in isolation prior to be allowed moving free in Brunei. The Hotel is truly nothing more than 3 stars, and rooms really needs to be maintained. Regardless the fact that me and many other guests have been segregated in the rooms without housekeeping, my room was NOT cle… lisää

Have in this Hotel for 14 days in isolation prior to be allowed moving free in Brunei. The Hotel is truly nothing more than 3 stars, and rooms really needs to be maintained. Regardless the fact that me and many other guests have been segregated in the rooms without housekeeping, my room was NOT cleaned from the beginning, especially the floor which is covered by moquette which has probably seen the Hoover decades ago. The water is rusty, and you can only have a very limited amount of hot water. Food was acceptable, cannot be evaluated since we were getting room service only in some plastic containers, thus food was basically always cold! Service is nice, always prompt response and very very gentle. Location in general is not bad!

vähemmän