ICON Malabar

“Thank You ICON Malabar!!!”

I stayed at ICON Malabar in Málaga from the 23rd–27th of February in room 010 during a last-minute trip I booked to celebrate my 40th birthday. I meant to write this review as soon as I returned to London, but I still wanted to share what a lovely experience I had. From the moment I arrived, the s… lisää

I stayed at ICON Malabar in Málaga from the 23rd–27th of February in room 010 during a last-minute trip I booked to celebrate my 40th birthday. I meant to write this review as soon as I returned to London, but I still wanted to share what a lovely experience I had. From the moment I arrived, the service was excellent. I had booked my stay through Booking.com and selected a room with two beds, but unfortunately that room was not available until the following day. Maile at reception handled the situation wonderfully. She was incredibly kind, calm, and professional, and arranged for me to stay in a family room for the first night so that I would be comfortable. Her warm attitude and willingness to help really set the tone for my stay and made my birthday trip feel special. There was also another member of staff at reception – a very sweet young lady (petite, with a very friendly manner) whose name I unfortunately didn’t catch – who was also extremely helpful. She gave me perfect directions around Málaga and was always happy to help whenever I had questions about getting around the city. The hotel itself is beautiful. The moment you walk in there is a lovely scent in the reception area and the whole space is very aesthetically pleasing and welcoming. The rooms were spotless and I would also like to recognise the cleaning staff who clearly take great pride in their work. The location is fantastic. The hotel is surrounded by a wide variety of restaurants and cuisines, making it very easy to explore Málaga on foot. Everything I needed during my stay, the staff were always happy to help with and nothing ever felt like too much trouble. I originally thought the hotel was a small boutique property because it is so well maintained and personal. During my stay I learned it is actually part of the Petit Palace group, which was a pleasant surprise. Overall I had a wonderful stay and the kindness of the staff, especially Maile and the reception team, made my birthday trip even more memorable. Thank you to Maile and the whole team at ICON Malabar for such a lovely experience.

vähemmän

“Great choice”

We had a fabulous stay at this hotel. The rooms are nice and clean and the location is perfect for all the attractions. We thought the breakfast was exceptional as it had a vary large choice and you can have fried eggs or omelette cooked freshly for you. We found the service at the front desk to be… lisää

We had a fabulous stay at this hotel. The rooms are nice and clean and the location is perfect for all the attractions. We thought the breakfast was exceptional as it had a vary large choice and you can have fried eggs or omelette cooked freshly for you. We found the service at the front desk to be very helpful and it was extremely nice of them to leave a small cake with a candle in our room as it was my birthday whilst we were there. All in all a good choice for a break in an amazing city!

vähemmän

“Whats not to like”

From start to finish, this stay was outstanfing. Hotel ideally located for all sights, restsurants and bars. Arrived a bit early for check in, so reception happily stored our luggage until our return and directed us to places to eat. Room was excellent with everything needed was supplied. Needed an… lisää

From start to finish, this stay was outstanfing. Hotel ideally located for all sights, restsurants and bars. Arrived a bit early for check in, so reception happily stored our luggage until our return and directed us to places to eat. Room was excellent with everything needed was supplied. Needed an iron, so used the whatsapp to make a request and shortly afterwards, the iron and ironing board arrived. We had breakfast during our stay and found it to be plentiful hot and good choice. Immediatly asked if we required omlettes etc. Nice touch as normally we have to seek out someone to make a request. The staff were warm, welcoming and willing to make conversation, and as all staff were great, no need to single anyone out. Overall a great stay, highy recommended and will certainly return if back in Malaga. [Possibly Christmas)

vähemmän

“Perfect Hotel - Bad Corporate Policies”

**As a travel agency owner, I feel it’s crucial to share my experience with the reservation departments at all three properties of this brand. I send many of my clients to these hotels, and I had a non-refundable reservation. Though the policy allows one date change, I had already used that once be… lisää

**As a travel agency owner, I feel it’s crucial to share my experience with the reservation departments at all three properties of this brand. I send many of my clients to these hotels, and I had a non-refundable reservation. Though the policy allows one date change, I had already used that once before, prior to a national emergency. After severe flooding in the country, I couldn’t travel, and all three hotels refused any flexibility for a second change. I spoke with reservation and hotel management. As a business that refers numerous clients, this lack of empathy and support during a crisis was truly disheartening. I hope they reconsider, but I will be cautious about recommending them in the future. I will post this same review on all three hotels. This is no reflection on the hotel itself just a cautionary warning to others** Hotel is spotless, staff is welcoming, pleasant and gave wonderful food recommendations. They are in the Soho area of Malaga so a very short walk to all the great spots Malaga has to offer.

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