Toc Hostel Malaga

“Homely.”

I stayed at Toc Malaga last week on a solo trip to spain and I would have to say that its the best hostel I have ever stayed at, super clean and the fresh , crisp pine like smell u notice as soon as u enter the building is refreshing. Also some of the most Amazing/friendly staff I've ever met at a… lisää

I stayed at Toc Malaga last week on a solo trip to spain and I would have to say that its the best hostel I have ever stayed at, super clean and the fresh , crisp pine like smell u notice as soon as u enter the building is refreshing. Also some of the most Amazing/friendly staff I've ever met at any hostel, they really go above & beyond to help u with any needs, special mentions to ENRIQUE & CILIC! they helped me with couple issues but delivered super customer service! I have worked in similar sectors before and nice to have it returned the other way. will most definitely stay again soon! Top Hostel!! Chris, Actor/Traveler.. England.

vähemmän

“Clean, Cozy and Centered ✨️ ”

CLEANEST hostel I've every been yo. Mixing modern aesthetics with old school class you get TOC. Pros: -right in city center. Near Everything. -24/7 staff support. And lovely people -if you share rooms with others it's super cheap -clean bathroom Cons: -thin walls might make you hear over rooms … lisää

CLEANEST hostel I've every been yo. Mixing modern aesthetics with old school class you get TOC. Pros: -right in city center. Near Everything. -24/7 staff support. And lovely people -if you share rooms with others it's super cheap -clean bathroom Cons: -thin walls might make you hear over rooms but that doesn't last long. -you have to rent a towel. Overal rating 8/10

vähemmän

“Extremely rude staff on reception. Won't be returning!”

Location was great. Short walk from everywhere. It felt like a hostel with young people and we were treated like students although we are both ladies in our 50's. The service on arrival was appalling. The senior member of staff was incredibly rude. We were not greeted with a smile or an hello but w… lisää

Location was great. Short walk from everywhere. It felt like a hostel with young people and we were treated like students although we are both ladies in our 50's. The service on arrival was appalling. The senior member of staff was incredibly rude. We were not greeted with a smile or an hello but were greeted with scowls like we were a burden. He was even being rude to his younger colleague in-front of us which was also out of order and unpleasant. We were early aprox 11.30am so we asked if we could leave our small bags as we chose the hotel because it had a left luggage especially as we had left home at 3.30am. After being told to wait for what seemed like a long time, they said no and told us to come back in 45 minutes!!! So we went for a walk with our bags and returned. We returned later than they said in hope that we would get a better reception. This time we were completely ignored, then after a few minutes, the same very rude receptionist grunted that they were having problems and would be with us in a few minutes whilst staring at his screen the whole time and the younger receptionist was bent over counting money. The two of them left us waiting for over 10 minutes with no apologies and did not even look at us!!! We really wanted to leave and find another hotel at this point but they had my card details. When they finally stopped what they were doing to check us in it was 2.15pm ish. Only to be told that we couldn't check into our room and had to leave our bags in left luggage. The whole thing was a joke and like a comedy sketch. We were so livid that we had wasted most of our first few hours in Malaga and missed out doing the things that we had planned to do : ( .... When we finally got into the room. We were pleasantly surprised. The room was lovely, high ceilings, comfortable beds and bedding, lovely powerful shower. However, we were confused why we had complimentary ear plugs but soon found out as the street was so noisy right through to 7am in the morning so the ear plugs were well used!!! Breakfast was ok, nothing to get excited about. The staff were rude and treated everyone like children. Getting stressed if you asked for anything and telling people to not leave their plates on the tables as it wasn't their job to clear up. I didn't see a table wiped down once. Lots of pastries (not fresh), odd selection of fruit, not fresh coffee even though its served in the cafe attached to the hotel. The cafe was freezing as the automatic door opened every time someone walked past it which was constant. We wanted a warm drink after a long day out so we decided to get some teabags and use the kettle in the shared kitchen. It was messy and felt dirty. There were no cups!!! Very odd!!! We will not be returning or recommending this hotel. People should not work in the service industry if they cannot be pleasant. Politeness is not difficult!!! It was by far the worst experience of our weekend and tainted the rest of our weekend.

vähemmän