Hospedería Convento De Santa Clara

“Puute asiakaspalvelua”

Mieheni, poikani ja minulla oli kaksi huonetta täällä elokuun lopulla. Sisäänkäynnin löytäminen on haaste! Mutta suoritettuaan lähtöselvitys sujui hyvin. Valitettavasti sisäänkirjautuminen oli viimeinen kerta, kun näimme ketkä työskentelivät hotellissa. Ilmastointilaite ei toiminut (ja se oli 100 a… lisää

Mieheni, poikani ja minulla oli kaksi huonetta täällä elokuun lopulla. Sisäänkäynnin löytäminen on haaste! Mutta suoritettuaan lähtöselvitys sujui hyvin. Valitettavasti sisäänkirjautuminen oli viimeinen kerta, kun näimme ketkä työskentelivät hotellissa. Ilmastointilaite ei toiminut (ja se oli 100 astetta), mutta kukaan ei ilmoittanut siitä. Joka kerta kun menimme "vastaanottoon", portti oli suljettu eikä siellä ollut ketään. Lisäksi uima-allas oli suljettu koko vierailumme ajan. Muu kuin tämä, asetus on upea. Meillä oli juomia terassilla myöhään illalla ja palvelu siellä oli hyvä. Mutta jälleen kerran kukaan ei ollut koskaan saatavilla hotellille. Sijainti on erinomainen.

vähemmän

“Beautiful and historic location but lacking in service”

The place was ideally situated, beautiful surroundings, had comfortable beds and was very clean. The rooms are charmingly named after different nuns. During the day there is a lot of noise from children playing at the nearby school but it is incredibly peaceful after school hours. We arrived at the… lisää

The place was ideally situated, beautiful surroundings, had comfortable beds and was very clean. The rooms are charmingly named after different nuns. During the day there is a lot of noise from children playing at the nearby school but it is incredibly peaceful after school hours. We arrived at the old convent-turned-hotel on bike and were a few hours earlier than check-in. The gentleman who helped us was accommodating, had the cleaning lady rush, and let us check in early. The grounds were incredibly beautiful but eerily empty. It might be that it is much busier during high season but it appeared that we were the only people staying there. We later had some questions and went to reception but no one was around and the reception area locked. They have a restaurant there, we tried to return for dinner when most restaurants open between 8 and 8:30.... nothing. We ended up going to another restaurant. Later that evening we returned to find it open but only two other people there. We ordered sherry and sat out in the lit outdoor patio. It was gorgeous. We went to pay and the cleaning lady who apparently doubles as chef kept telling us that she didn't understand us despite the fact that we are both Spanish speakers. We had to wait about 5 minutes before the reception gentleman returned and we could pay. In general a beautiful place to stay, just not the best in the service department.

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