Canfranc Estación, A Royal Hideaway Hotel

“Amazing 5 stars Stay”

Canfranc is a unique experience. The staff, location, food, drink and room standards are above and beyond any hotel we have stayed before. We did not want leave it was so magical. Definitely will return again in the future. Many Thanks.

“3 star service in 5 star hotel”

There’s no doubt the hotel is rather magnificent inside and out. Our room was very elegant with good amenities. If it weren’t for the service (poor) and food (nice enough- not special) it would have 5 stars. The restaurant (International) was not great. The food was served cold after a long wai… lisää

There’s no doubt the hotel is rather magnificent inside and out. Our room was very elegant with good amenities. If it weren’t for the service (poor) and food (nice enough- not special) it would have 5 stars. The restaurant (International) was not great. The food was served cold after a long wait and I returned it uneaten. Then there was push back from the front manager when I complained (we prepared you a dinner and you didn’t eat it - we are being generous by not charging you for it). Hardly what you’d expect for somewhere like this. Service is hovering between 2 and 3 stars. Overall, the hotel is nice and worth visiting. If you get lucky, the service may be OK too.

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“Beautiful setting and amazing history”

First off. We are not regular 5* hotel people, so the main point of my review is to say how stunning the hotel is. It’s is absolutely beautiful, and the renovation is fabulous. The welcome from the staff on reception was immaculate, where we were offered a cool drink after a drive on a very hot day… lisää

First off. We are not regular 5* hotel people, so the main point of my review is to say how stunning the hotel is. It’s is absolutely beautiful, and the renovation is fabulous. The welcome from the staff on reception was immaculate, where we were offered a cool drink after a drive on a very hot day. We took advantage of the pool, although it’s a bit disappointing to be charged 20 euros for 50 minutes, and it literally is just a pool and nothing else. The reason I’ve dropped a star from my review is for a couple of minor niggles/suggestions. 1. I found it odd that there was no water available in the hotel room. Having stayed at a fairly normal Mercure the night before, even they offered chilled water free of charge! 2. The cafe bar is badges as serving tapas. We thought we’d enjoy some on the evening we were there, to be told it was available at 7pm, then 7.30pm, then ‘possibly’ 8pm. We never did know whether it was available as we went down the road for some food instead! 3. The breakfast is truly phenomenal. Honestly, go just for that! But what I didn’t like was that there were lots of waiting staff standing ready to help clear plates and serve. Unfortunately because the breakfast wasn’t overly busy, it had the impression that we were all being watched and I found that a bit off putting. Saying all of that though, if you can afford it. Everyone should spend a night here to experience the decor and service. I can only hope that eventually the French train line gets restored, and this will be a super stop on a European rail trip!

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