Hotel Puerta De Bilbao

“Very Nicely Situated Hotel.”

The hotel itself is very nicely presented. A large foyer welcomes the visitor with a large booking in desk and friendly staff who spoke very good English. The room was clean and fresh with clean linen and towels. There were 2 complimentary bottles of water in the mini bar and there is a digital s… lisää

The hotel itself is very nicely presented. A large foyer welcomes the visitor with a large booking in desk and friendly staff who spoke very good English. The room was clean and fresh with clean linen and towels. There were 2 complimentary bottles of water in the mini bar and there is a digital safe for keeping important documents safe. I didn’t use or read the instructions for setting the digital touchpad. The dining room was closed for dinner on the Monday we visited so I cannot review the dinner meal or the menu. However, the breakfast next morning was not what I consider, up to par. The supposed hot food segment, was in actual fact, stone cold, except for the fried eggs, in a nod to a traditional English breakfast. Which was a shame. The rest of the breakfast food was traditional Continental Breakfast with croissants, jams and marmalade, including cold meats, cheeses and fruit. My only criticism would be finding access to the underground car park, situated at the rear of the hotel. It’s not easily found and required my having to ask the desk staff where the car park was. It would probably help guests who are driving to the hotel, to be provided with a map on confirmation of booking e mail. Otherwise, I would stay at this hotel again,should I visit Bilbao in the future. Reasonably priced for the accommodation, but disappointed with the cold (when it should have been hot) breakfast.

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“Great, let down by food”

Accommodate spot on. Food was delicious and well presented. Badly let down by being served on cold plates. Food was cold within minutes. The dining room and bar staff were really professional. Professional hefs would never send out hot food on cold plates.

“Perfect for Parking and Port Access”

Quality Hotel located in Retail Park area..not for the tourist but perfect for business or Ferry departure (15 mins to Port). Very nice room spacious with a bath and a Shower. Secure underground parking available @7 euro if you rebook with hotel

“Room for improvement”

The hotel is situated between a motorway on the back and a busy road in front of the hotel. The windows in the rooms have good noise insulation, however, if you will find it difficult to sleep with open windows due to the excess traffic noise, which I had to since the air-conditioning is reportedly… lisää

The hotel is situated between a motorway on the back and a busy road in front of the hotel. The windows in the rooms have good noise insulation, however, if you will find it difficult to sleep with open windows due to the excess traffic noise, which I had to since the air-conditioning is reportedly only operative during “summer” times, even though the rooms were blistering hot due to sunshine and 25 °C temperature outside. Breakfast starts at 7 o’clock, which is rather late, and a lot of craftsmen and other business travelers were already queuing up before 7 o’clock. The breakfast buffet is good; however, the scrambled egg is served cold in a bowl without heating ☹ I had to extend my stay with two extra days, however, the two complementary bottles of water in the room were not replenished; I was told only two bottles of water were provided regardless of length of stay and that I could just drink tap water, which is O.K. if you like the taste of chlorine ☹ Beware that parking in the hotel’s parking cellar is quite expensive and they don’t advertise the price on the website. The staff were friendly and English their speaking skills satisfactory.

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