Sls Barcelona

“SLS Barcelona Hotel”

We stayed for 4 nights and we chose the hotel because it was a little away from the hustle and bustle of the city centre, but still easy to access all the main Attractions. The hotel is lovely, its decor funky and modern. It is a popular hotel for conferences and weddings so can get a little noisy … lisää

We stayed for 4 nights and we chose the hotel because it was a little away from the hustle and bustle of the city centre, but still easy to access all the main Attractions. The hotel is lovely, its decor funky and modern. It is a popular hotel for conferences and weddings so can get a little noisy in the evenings.. The rooms were clean, compact and functional. The layout of where the rooms are, is a little odd and could do with better signage. We wandered aimlessly looking for our room for a while before we found it! Housekeeping staff were very helpful as were the reception staff although we were a little confused at the casual attire so not sure who was actually a staff member. Restaurant staff were quite brusque and always seemed stressed. Breakfast was a little chaotic as a result with plenty of choice available which was not readily replenished. That said would I stay again..yes definitely!

vähemmän

“Great hotel…let down by staff”

My wife and I spent a weekend at the SLS Barcelona and came away with very mixed feelings. The hotel itself is genuinely stunning the design, the location, the facilities are all excellent, and on paper this should have been a perfect break. But the staff let it down badly. There’s a coldness and … lisää

My wife and I spent a weekend at the SLS Barcelona and came away with very mixed feelings. The hotel itself is genuinely stunning the design, the location, the facilities are all excellent, and on paper this should have been a perfect break. But the staff let it down badly. There’s a coldness and pretentiousness to the service that I’ve rarely encountered in my travels. Rather than making guests feel welcome, you’re left feeling like an inconvenience. For a hotel at this price point, that’s simply unacceptable. Two moments stood out. When my wife wanted a small amount of milk to top up her coffee, we were charged €15. No warning, no apology — just a bill for what amounted to a splash of milk. It was petty and frankly embarrassing for a property of this calibre. The pool area was equally frustrating. Guests are not permitted to move their loungers to follow the sun — and if you try, an attendant will come over and make their displeasure very clear. In any other hotel, that would be a minor inconvenience. Here, combined with the overall attitude, it just adds to the sense that the rules matter more than the guests. The SLS Barcelona has everything it needs to be one of the best hotels in the city. What it’s missing is warmth. Until the culture changes, the experience will always fall short of the price tag.

vähemmän