Hotel Eguren Ugarte

“Relaxing vacation”

We had a wonderful stay in this hotel. We especially enjoyed the great view over the vineyard from the restaurant and the wine tasting beside dinner. Also breakfast was good and the buffet varied. The hotel is perfect if you wish to make relaxing and elegant vacation.

“Very Nice, Very Boutique!”

This hotel is all about the location. Beautiful views across its own vineyard and the mountains beyond. Beautiful sunrise and sunset colours. The hotel is very 'boutique' style. Small-ish rooms but with a very large terrace on some. Breakfast is standard buffet style for Spain. Dinners are good qua… lisää

This hotel is all about the location. Beautiful views across its own vineyard and the mountains beyond. Beautiful sunrise and sunset colours. The hotel is very 'boutique' style. Small-ish rooms but with a very large terrace on some. Breakfast is standard buffet style for Spain. Dinners are good quality with/without wine-pairings (€35/45). Very useful as the hotel is a couple of miles from town. Sound-proofing between rooms is not great and, when there is a wedding in the function rooms, there is considerable noise until it concludes, typically around 1130-1145pm. The staff were excellent throughout, and the tour of the hotel bodega is worth the €18 cost. Overall, very nice for 2 or 3 days. Disliked · Sound-proofing is poor, and some noise disturbance from weddings in the evening.

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“Wonderful hotel and winery but with a few staffing issues.”

I would have loved to give this hotel 5 stars. It is in a stunning setting and was so close to being a really great stay. Our rooms were large and comfortable with incredible views in every direction. We were able to walk among the vineyards and we enjoyed an informative wine tour and tasting. The … lisää

I would have loved to give this hotel 5 stars. It is in a stunning setting and was so close to being a really great stay. Our rooms were large and comfortable with incredible views in every direction. We were able to walk among the vineyards and we enjoyed an informative wine tour and tasting. The only thing letting it down was that it felt very understaffed. We dined in the restaurant on the first night where the food was ok but the service was unacceptably slow and not particularly warm. For most of the evening, just one unsmiling waiter served all the tables. We waited half an hour to get any water or wine and having booked the wine-matching meal, we were just poured wine without any explanation of what it was or why it was being paired with that particular course. Even allowing for language issues, it did not feel friendly or informative. It was a similar experience at breakfast - the buffet selection was great, possibly the best buffet of our tour, but there was a long wait to get any coffee, as again, while there were several members of staff around the reception desk, there was just one waiter for the whole restaurant and he really needed somebody to assist him. So in short - a wonderful hotel in a spectacular setting, but in need of some more staff, better customer service, and some smiling faces.

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