The Cabanas Hotel At Sun City Resort

“Birthday”

The hotel is very nice & in a lovely setting. A lot of areas require well overdue maintenance. as generally the hotel is looking old & tired. The waterpark requires better water treatment & cleaning. The food is very good value.. Had an issue with the shower mixer valve not working correctly. Main… lisää

The hotel is very nice & in a lovely setting. A lot of areas require well overdue maintenance. as generally the hotel is looking old & tired. The waterpark requires better water treatment & cleaning. The food is very good value.. Had an issue with the shower mixer valve not working correctly. Maintenance were given 4 seperate attempts to resolve in our 5 day stay. In hindsight should we should have changed rooms.

vähemmän

“Unnecessary rules”

my issue is rules that are created without taking the customer experience into consideration . There is always rules that seem to be unnecessary And I don’t see the basis for them

“The Palace”

During an incident, the instigator was not addressed or removed for approximately 45 minutes to one hour, which reflects an unacceptable delay. Security response time was also notably slow, and their intervention lacked the urgency required to manage the situation effectively. These shortcomings in… lisää

During an incident, the instigator was not addressed or removed for approximately 45 minutes to one hour, which reflects an unacceptable delay. Security response time was also notably slow, and their intervention lacked the urgency required to manage the situation effectively. These shortcomings indicate a failure in basic incident management and escalation procedures. It is further noted that the General Manager appears to be newly appointed and may benefit from formal crisis management training to ensure more effective handling of similar situations in future.

vähemmän