Timberland Highlands Resort

“Great Service at Le Stelle – Thanks to Dender!”

We had a nice dine-in experience at Le Stelle in Timberland Highlands Resort. Special thanks to Dender for his excellent customer service. He was very attentive and accommodating, which made our visit even better. One small suggestion is the playground area. It only has a few toys and isn’t very w… lisää

We had a nice dine-in experience at Le Stelle in Timberland Highlands Resort. Special thanks to Dender for his excellent customer service. He was very attentive and accommodating, which made our visit even better. One small suggestion is the playground area. It only has a few toys and isn’t very well-ventilated, so it can get a bit warm for kids. Overall, still a nice place to dine and relax with family☺️

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“Anniversary”

We celebrated our anniversary here, and it was truly wonderful. Special thanks to Lex and Ann from the lobby for accommodating us and ensuring we had a memorable experience. We also appreciate Dian and Daniel for assisting us at the gym and badminton court. Our dinner at Le Stelle was fantastic, t… lisää

We celebrated our anniversary here, and it was truly wonderful. Special thanks to Lex and Ann from the lobby for accommodating us and ensuring we had a memorable experience. We also appreciate Dian and Daniel for assisting us at the gym and badminton court. Our dinner at Le Stelle was fantastic, thanks to Kyle, David, and Chef Jared. Breakfast was equally enjoyable—many thanks to Joy and Rolli from Ridge Café for their great service.

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“Constructive Feedback at Timberland”

We would like to share our feedback regarding our recent stay at Timberland. This was actually our third time staying here with my family, which is why we were able to notice several changes compared to our previous visits. First, we noticed that the pool cleanliness is no longer as well-maintaine… lisää

We would like to share our feedback regarding our recent stay at Timberland. This was actually our third time staying here with my family, which is why we were able to notice several changes compared to our previous visits. First, we noticed that the pool cleanliness is no longer as well-maintained as before. While the pool is still usable, it somehow appears a bit dirty and not as clean as we expected. The second pool also seems to lack maintenance, especially the third pool below, which already looks neglected compared to before when it used to be properly maintained. The landscaping near the pool area also seems unattended. There is already a lot of overgrown grass and wild plants, making the area look less maintained. Within the pool area itself, there were also many leaves scattered around. We completely understand that the area is windy and that leaves and flowers naturally fall from the trees, which is totally understandable for us. However, there were simply too many leaves to the point that it looked like the area had not been cleaned or swept for several days. Even the covered wooden structure near the second pool no longer appeared clean and properly maintained. It would really help if there could be someone regularly assigned to maintain the cleanliness of the pool area. Another observation is regarding the availability of tables near the pool. We ordered food and drinks at Le Stelle, but since all tables around the pool were occupied, the lifeguard advised the server to use the nearest available table at Le Stelle instead. Our poolside cabana did not have its own table, so we had no choice but to eat there. We hope more small tables can be added around the pool area so guests can have a place to put their drinks and snacks while swimming. For dinner, we reserved at Ridge Café for 7:30 PM, but unfortunately, our food was only served around 8:30 PM. We understand that delays can happen, but waiting for an entire hour is quite difficult, especially when dining with seniors and children who were already very hungry. We only finished eating around 9:00 PM, which limited our time to enjoy the view and other amenities. One of Timberland’s strongest highlights is really the viewing deck and its overlooking night view, which truly makes the place feel special compared to other hotels. However, we noticed that there are now very limited seats available there. Before, there were more chairs and seating areas where guests could relax and enjoy the view. During our stay, there were only two sofas available, making it difficult for guests to comfortably stay and enjoy the area. We hope the seating area can be improved and expanded again. For breakfast, the food itself was good. However, since we wanted to sit at the al fresco balcony, we noticed that the table was extremely dusty, and we even had to wipe and arrange the tables ourselves just to accommodate our family. We also observed that the staff seemed limited in number, which may be the reason why requests took quite a while to be attended to, especially with repeated follow-ups. We also noticed that Baker J seemed understaffed, as it appeared that only one person was handling both orders and food preparation, which caused delays for guests waiting to order. Overall, we are sharing these observations because we genuinely enjoyed our previous stays at Timberland, and we hope these concerns can be improved. We still believe that Timberland has great potential, especially because of its relaxing atmosphere and beautiful views. We hope these areas can be addressed so guests will continue coming back and recommending the hotel to others.

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“Relaxing Weekend Stay”

Just outside Quezon City is this urban retreat. An expansive c hotel with good natured and professional staff. The attitude exudes positivity, and that is something worth noting. Room size categories fall into the small side. But AC quite cool , there is a smart Tv option, free Wi-Fi though logging… lisää

Just outside Quezon City is this urban retreat. An expansive c hotel with good natured and professional staff. The attitude exudes positivity, and that is something worth noting. Room size categories fall into the small side. But AC quite cool , there is a smart Tv option, free Wi-Fi though logging at times, toilet bidet and coffee tea making facilities. Plus factors are the water station in every wing and floor of the hotel . The working elevator lift is another big plus. The hotel has adrenaline rush activities geared for team building and leisure program like fitness center and a swimming pool. Night time gets quiet however . Better to suggest to have an acoustic act to keep the mood going. Breakfast buffet is a good option for all day but an Italian restaurant and bakery coffee shop saves the day as well. M

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