Thunderbird Resorts - Rizal

“Wonderful Experience at Thunderbird Rizal (Just Needs a Bit of Renovation)”

We stayed at Thunderbird Rizal and it was a great overall experience. The staff were very friendly and accommodating, and the room was clean and comfortable. Internet connection was strong, and mobile data signal was also reliable throughout the property. For travelers, I recommend taking the rout… lisää

We stayed at Thunderbird Rizal and it was a great overall experience. The staff were very friendly and accommodating, and the room was clean and comfortable. Internet connection was strong, and mobile data signal was also reliable throughout the property. For travelers, I recommend taking the route via Barangay Mahabang Parang, as the alternative road is extremely steep and may be challenging for some cars. One of the highlights of our stay was the food—everything we tried was delicious. For those looking to unwind or enjoy nightlife, the property also has a casino, which adds to the experience. If there is one thing I would like to comment on, it would be the condition of the buildings. I hope management can look into making some renovations or maintenance improvements where needed to match the overall quality of the service. Overall, it was a pleasant and enjoyable stay, and we would consider returning.

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“Front Desk Personnel needs Training”

The room is nice. Beds are comfy. the pool is big and clean (though we didnt swim). The personnel in the reception / front desk should undergo Customer service training. During checkout, at 11am, I was told that the person was on break until 11:30am. I told the woman there, No. have someone assis… lisää

The room is nice. Beds are comfy. the pool is big and clean (though we didnt swim). The personnel in the reception / front desk should undergo Customer service training. During checkout, at 11am, I was told that the person was on break until 11:30am. I told the woman there, No. have someone assist me right now and not make me wait for 30 mins! They did call someone from Finance to assist me. thing is, they should have an alternate personnel to readily assist if the one in charge is on break. Specially people usually checks out between 11-12nn. The Casino area looks old. plated breakfast was Ok. Its just a hassle to bring the things inside the bedroom as you will pass by an outdoor patio (specially it was raining when we checked in).

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“Nice new wing with big pool and rooms but missed some key details ”

Rooms in new wing are more modern. Very good shower and water pressure with easy to calibrate hot-n-cold system. We stayed in a Family Room with huge space and big bathroom. We had 2 double beds (not 1 queen and double as advertised) but they were very comfortable with soft beddings and pillows of … lisää

Rooms in new wing are more modern. Very good shower and water pressure with easy to calibrate hot-n-cold system. We stayed in a Family Room with huge space and big bathroom. We had 2 double beds (not 1 queen and double as advertised) but they were very comfortable with soft beddings and pillows of good support. Our balcony was furnished with a pair of chairs and table but I heard not all rooms had them. Room was equipped with smart TV and Cignal cable although setting it up is complicated. WiFi is good. And resort staff are responsive and rectify issues within 15mins or less. Closet also already had extra pillows and adequate wooden hangers for clothes. The swimming pool in the new wing is BIG with a smaller kiddie pool at the end. There are ample cabanas and tables and showers are conveniently located on either end of the deck. Lifeguard and other staff are attentive. AREAS FOR IMPROVEMENT: Room towels are already GRAYISH and they don't equip rooms with hand towels. I had to requestfor them and the ones they provided were BADLY IN NEED OF REPLACEMENT.. Also not enough towel racks and hanging pegs in the toilet. Shower shelf looked as if it was about to fall off. There are no handrails in shower stall and near toilet seat for better accessibility. Toilet paper is only 1 ply (note room price is Php8000 A NIGHT). Our room was spacious but furnishings were sparse. For such a big room, an extra bench and desk chair would've been nice. Also the room key slot no longer works to automatically switch off room electricity so we had to switch lamps, TV, etc off 1 by 1. Also no centralised switches near the beds for easier access before sleeping. No room slippers or bathrobes provided. Swimming pool already shows signs of algae and foot ladder steps are too small to hold adult feet wc means you have no choice but to exit using the steps at the near end of the pool. Food is also quite expensive for ordinary fare although tasty. If you order from the pool, food takes a longer time to come as there are 2 different restaurants serving the resort. The impression we got is that management seems to have decided to go budget on some items (toilet paper, pool maintenance, room furnishings, towels) while investing in others (shower pressure, beddings, etc), leading to an INCONSISTENT EXPERIENCE in the overall stay of guests.

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