Solea Palm Resort Mactan

“Family fun at Solea Mactan”

We booked four rooms at Solea Mactan Resort directly with the resort, so we could share a holiday with the local Lapu-Lapu family. We stayed on the second floor in Building B. The rooms were nicely decorated and comfortable. Our booking included the breakfast buffet and it was enjoyed by all. Fo… lisää

We booked four rooms at Solea Mactan Resort directly with the resort, so we could share a holiday with the local Lapu-Lapu family. We stayed on the second floor in Building B. The rooms were nicely decorated and comfortable. Our booking included the breakfast buffet and it was enjoyed by all. Food quality and temperature was good for the most part. Peak times would be 7:30am-8:30am - so go before or after to avoid the crowds. The multiple pools on the property were thoroughly enjoyed by the family - especially the kids. The small "Aqua Play" area is only open on the weekends at the current time. The "Inflatable Waterpark" is currently closed for cleaning/renovation, but is due to reopen in the first/second week of December. The Pool Slides in the "Ritchie Pool" were not open during our stay, though the pool was open. The "Aqua Park" was enjoyed by the kids. Staff were friendly, outgoing and smiling.

vähemmän

“A Great Massage is Worth the Hotel Stay”

I want to start this review by saying that the Solea Palm was the least expensive of the four hotels we stayed in the Philippines. So as that saying goes, "You get what you pay for." The Solea Palm Resort is great if you have kids. The pool with its multiple slides is a wonderful aqua playground fo… lisää

I want to start this review by saying that the Solea Palm was the least expensive of the four hotels we stayed in the Philippines. So as that saying goes, "You get what you pay for." The Solea Palm Resort is great if you have kids. The pool with its multiple slides is a wonderful aqua playground for kids. It's located on a beach accessible only by a narrow, bumpy street with various vendors occupying shanty storefronts, So you're sort of isolated from downtown Mactan Island. You have to take a taxi or a "Grab" vehicle (similar to Uber and Lyft) in order to get around. The hotel is rather mediocre with basic rooms and service which was a bit ragged as if management forgot to train the staff in the art of hotel hospitality. (The exception was the front desk - which treated us well and promptly.) For instance: hand towels and floor mats were forgotten on three of five days. The air conditioner sounded like it was ready to die. It's beachfront and grass area had a fair share of plastic bottles and wrappers to negate the beauty of a tropical setting. Both the beach waters and the pool waters looked as if they needed a better filtration system. The dirty dishes in the outdoor dining area would sit for long periods - I timed it once at 30 minutes!) while guests waited for a table. (I even called for a server who acknowledged my request but then forgot. I ended up cleaning two tables in order for my family to sit down.) I never had a beef with any of the staff. They were always friendly, courteous and helpful but the lack of training to create a rich experience for its guests is truly lacking. On the good side, the food was decent although there are only two restaurants onsite but just outside their entry, is one of the best massage spas I experienced in the Philippines. Called Nouveau, their masseuses were excellent and the price for a one hour massage cost only $16. (You use Klook to set up your appointment) So while my experience at Solea was less than satisfying, the Nouveau experience definitely made up for it.

vähemmän

“Yes for leisure, BIG NO for comfort”

Overall, if you are travelling with kids and you are looking for a place that will keep your kids busy and entertained, then this is the resort for you. PROS: *plenty of swimming pools to swim and enjoy *multiple activities to choose from (inflatables, waterpark, biking around the resort, playro… lisää

Overall, if you are travelling with kids and you are looking for a place that will keep your kids busy and entertained, then this is the resort for you. PROS: *plenty of swimming pools to swim and enjoy *multiple activities to choose from (inflatables, waterpark, biking around the resort, playroom for the kids etc) *wide open spaces available for running, relaxing, biking etc However, if you are looking for a quiet and clean place to relax and unwind, then this may not be for you. CONS: *The room first given to us had broken AC. With the summer heat, I couldn't stand having to wait for maintenance to check and troubleshoot. I called the front desk to ask for help to be transferred immediately but no one picked up the phone. I ended up going to the front desk office to request for it personally. *With the resort having huge space for garden, pools and activities, it can be very exhausting to go to one pool to another to going back to your room. *The towels and bathroom smelled like an over powering amount of fabric conditioner *The water in the bathroom tasted 100% SALTY *The railings in the Premier Seaview Room IS NOT SAFE for kids. It is made of low quality steel and can be bent with very minimal effort. Babies and toddlers definitely would fit in the gap. (God forbid) *Our sheets were obviously NOT changed prior to our arrival. When my husband took out the duvet, we saw several short (mustache) hair and even p*bic hair (my husband knows it wasnt his bec he knows how his hair looks like hahaha *The curtain in our room, room 658 building B wasn't black out curtain *Bldg B has 2 elevators. However, it is of very slow performance. Imagine, it would take 15 seconds to get down from one floor to the next floor down

vähemmän