Towneplace Suites By Marriott Florence

“Seems like public housing!”

We travelled to Florida from NJ and usually stop in Florence for a night. We always stay at a Marriott property, and this one seemed nice. Hanna at the front desk is lovely and efficient. Our room was spacious, comfortable and very clean. There was a definite musty smell coming from the air conditi… lisää

We travelled to Florida from NJ and usually stop in Florence for a night. We always stay at a Marriott property, and this one seemed nice. Hanna at the front desk is lovely and efficient. Our room was spacious, comfortable and very clean. There was a definite musty smell coming from the air conditioner. I turned it off and it got better. Breakfast was fine the next day with hot and cold choices. While we were about to leave, we noticed two separate people laying on the floor in front of their rooms talking on their phones and found it odd. Coming home, we decided to stay here again. Again, Hanna took care of us and was great. She’s a high caliber employee and I hope she is recognized for her efforts. We were disturbed to see several sketchy people loitering around the lobby area. Our room again was very clean and comfortable. But again, there were several people laying on the floor talking on their phones. One sat next to an empty Modelo beer box right outside the elevator. I became very concerned about our car and worried about the area. When we came down to breakfast the next day, every seat was filled with people who clearly were not guests of the hotel. We decided to skip the breakfast and left. I’m guessing that unoccupied rooms are being used for some kind of public housing, which made us very uncomfortable. This should be disclosed to guests. What a shame as it’s a nice hotel and was immaculately clean. We will not stay here again, unfortunately. This is not the usual Marriott experience!

vähemmän

“It needs much better cleaning”

Our room trash cans hadn’t been emptied. The hotel could be a lot cleaner, in general. Fun fact: the drawers in one of the night stands opened by themselves. No ghosts involved, but it gave us the creeps the first time it happened.