Hotel Atitlán

“Perfect”

View was BREATHTAKING!! We could see both big volcanoes . The gardens are out of this world . You feel and amazing energy and peace .

“nice colonial style hotel with beautiful garden and view over the lake”

We spent 2 nights at the hotel, beautiful colonial style property with a big garden with many flowers and plants, going down to the lake, the terrace and pool offer a really impressive view over the volcanoes and the lake,Dont miss watching the sunrise from there. The restaurant is very colorfully … lisää

We spent 2 nights at the hotel, beautiful colonial style property with a big garden with many flowers and plants, going down to the lake, the terrace and pool offer a really impressive view over the volcanoes and the lake,Dont miss watching the sunrise from there. The restaurant is very colorfully and tipical decorated, the breakfast buffet is nice, in the afternoon we enjoyed micheladas on the terrace, the nachos with guacamole very yummy. Try to avoid the busiest dinner time after 7pm because it means having to wait quite some time for your order. Our room was of a normal size with garden view. The lobby was beautifully decorated for the christmas season already. To be more enviormental friendly it would be great to have shampoo, conditioner and body lotion dispensers in the bathroom instead of mini plastic bottles. They have several guacamaya parrots flying freely in the garden, also a huge aviary in the restaurant with many many love birds, normally I am not a fan of caged birds, but the aviary is big and offering space to fly and sleep, they look well looked after. The room rate is a bit pricey considering that the breakfast was not included in the rate.

vähemmän

“NOT TO LEAVE VALUABLES”

The hotel has the best views of Lake Atitlán and the Atitlán volcano, although the rooms are a bit dated. The pool and jacuzzi are stunning. But I must advise you NOT TO LEAVE VALUABLES in your room or in your suitcase when you check it out at reception. A piece of jewelry of great sentimental valu… lisää

The hotel has the best views of Lake Atitlán and the Atitlán volcano, although the rooms are a bit dated. The pool and jacuzzi are stunning. But I must advise you NOT TO LEAVE VALUABLES in your room or in your suitcase when you check it out at reception. A piece of jewelry of great sentimental value went missing on October 26th, and despite the search, it still hasn't been found.

vähemmän

“Humiliating check- in experience”

We booked at short notice and paid our provider in full. On arrival at the hotel, at check in time, the receptionist stated that the hotel had our booking but not our payment. We showed proof of payment and it was not accepted. We had to give a credit card again to guarantee payment. We contacted … lisää

We booked at short notice and paid our provider in full. On arrival at the hotel, at check in time, the receptionist stated that the hotel had our booking but not our payment. We showed proof of payment and it was not accepted. We had to give a credit card again to guarantee payment. We contacted our provider for proof and forwarded it to the hotel. No acknowledgment from the hotel for the duration of our stay. The queue at reception was very busy and we were left humiliated and embarrassed at this experience. We have stayed in 3 different central American countries in the past ten days and booked our hotel stays at short notice. This was the only hotel where we had an issue.. The hotel itself is a beautiful oasis, but our experience was certainly tainted by the manner in which we were treated.

vähemmän