Hotel Casa Palopó - Relais & Chateaux

“Beautiful hotel with stunning views”

Stunning location with views of Lake Atitlan. Our Master Suite had its own private veranda with views of the lake. Staff throughout were superb - helpful, friendly, attentive and accommodating. Breakfast was excellent, dinners were good but could have been better - lacking consistency in quality fr… lisää

Stunning location with views of Lake Atitlan. Our Master Suite had its own private veranda with views of the lake. Staff throughout were superb - helpful, friendly, attentive and accommodating. Breakfast was excellent, dinners were good but could have been better - lacking consistency in quality from day to day. Accommodation was clean but there is a need for refurbishment e.g. the toilet flush did not work properly, the hot water tap for the wash basin was too tight so we asked for it to be fixed and once it was it did not work, the USB charging port did not work. Minor things but for a luxurious hotel these little things matter and need to be dealt with.

vähemmän

“Stunning Lake View Hotel with great service .”

Stunning hotel with amazing views of the Lake Attitlan. We upgraded as not all rooms have the view. It’s definitely worth it however all social / communal spaces have this too. Food was excellent however we were unable to use the second restaurant as it did not have any vegetarian options for my pa… lisää

Stunning hotel with amazing views of the Lake Attitlan. We upgraded as not all rooms have the view. It’s definitely worth it however all social / communal spaces have this too. Food was excellent however we were unable to use the second restaurant as it did not have any vegetarian options for my partner. Breakfasts were excellent however were charged as extra. Contintental option included was basic and in comparison to other hotels of this calibre dissapointing.

vähemmän

“Does not live up to the billing”

While this hotel sits in a beautiful position overlooking Lake Atitlan and at least three classic volcanoes, it has to do a lot to live up to its advertised billing of $663 per night plus breakfast. The staff were attentive and the breakfast was very good, as well as the setting with beautiful gar… lisää

While this hotel sits in a beautiful position overlooking Lake Atitlan and at least three classic volcanoes, it has to do a lot to live up to its advertised billing of $663 per night plus breakfast. The staff were attentive and the breakfast was very good, as well as the setting with beautiful gardens that were delightful, as long as you can manage the 180 plus steps up to the room that we had at the top of the property. They seem to have overlooked a few details, no air-conditioning, only one lounger on our balcony, a safe that you needed a degree to set, no iron and ironing board, very good coffee in the room but no tea or milk, certain aspects of the room being grubby, the shower area and window, the coffee cups, the bed cover, the luggage rack etc etc. The balcony floor needed a good scrub and the outside bath was laden with ants. Then all of the mini-bar and goodies etc were chargeable extras! Not to mention the two restaurants that were priced to match the inflated room rate. We did enjoy our stay here, even though it was tempered by the prospect of being charged extra for breathing in too much air!

vähemmän

“Nice place, way overpriced”

Pretty lively colored casa, stunning views especially from the villa higher up, very good food and good ambiance at restaurants, however very overpriced for the level of service and amenities. Be attentive on booking your room - our "junior suite" was actually just a bedroom with a balcony.