Clayton Hotel Amsterdam American

“Still "The American" in Amsterdam”

Many in Amsterdam would not know what you are talking about if you say "The Clayton," It's the American as it has been for more than 100 years. Our room was far from spacious. Stii the price was fair, the service perfect, the hotel beautiful and the balconey wonderful.

“Amsterdam Mini Break”

This was such a lovely hotel, we stayed for 3 nights and couldn’t have asked for a nicer room. The staff were amazing, very attentive and always happy to provide suggestions of things to do. Just out from the centre but lots of transport around.

“Its the small things that get ya...”

Hi, Im just back from a 4 days trip with my wife and this hotel. Ill start with the positives... Location excellent, Bar staff excellent, Concierge excellent, Bed super excellent. Gluten free bread was excellent. Reception staff generally very good. The breakfast food was good as was dinner if ... lisää

Hi, Im just back from a 4 days trip with my wife and this hotel. Ill start with the positives... Location excellent, Bar staff excellent, Concierge excellent, Bed super excellent. Gluten free bread was excellent. Reception staff generally very good. The breakfast food was good as was dinner if portions quite small. The not so positives: Our Super Deluxe upgraded room was small which was disappointing as we paid approx €450 per night and expected something bigger. The breakfast staff were NOT good. ( a la carte option) After being seated we were ignored for 15 minutes before I walked up to desk and asked if someone could take our order. When our food arrived the young girl serving left our food on the table and was walking away until we called her back and asked for some cutlery in order to eat the food. She brought the knives and forks and again was walking until we asked that she bring a spoon for fresh fruit salad....the poor young girl seemed to have no training as a waitress. Unfortunately this wasn't a one off...on a different morning we had an almost identical experience with a different young girl. It would take to long to explain but we were incredulous as to the calibre of staff employed by this prestigious hotel. Our biggest gripe with the ethos of the Clayton is that they only supply 1 free bottle of water between 2 people on the night of arrival only. My wife asked the receptionist for water on the 2nd night and she was told to "purchase it in the cafe". We didn't check their water policy but as we paid €457 per night we thought two small bottles would be included. Its generally no big deal but its the principle. We will be back in Amsterdam...but not in the Clayton American Hotel or any other of the Dalata Group.

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“Disappointed”

We are at this hotel now and very disappointed with our room view so spoke with reception who gave us another room however the room is higher but again only a view of a rooftop brick wall 😩 be advised not to have room 016 & 514 dark with a brick wall for a view. Would not stay here again for the ... lisää

We are at this hotel now and very disappointed with our room view so spoke with reception who gave us another room however the room is higher but again only a view of a rooftop brick wall 😩 be advised not to have room 016 & 514 dark with a brick wall for a view. Would not stay here again for the price we paid.

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