Van Der Valk Hotel Heerlen

“Excellent hotel”

Lovely hotel although we were supposed to go to the Kasteel van der valk hotel (which was poorly sign posted) used it as an overnight stop over on way to ferry. Lovely and clean and well equipped with lots of facilities. Wish we could have stopped longer and seen the area. Had a meal in hotel and… lisää

Lovely hotel although we were supposed to go to the Kasteel van der valk hotel (which was poorly sign posted) used it as an overnight stop over on way to ferry. Lovely and clean and well equipped with lots of facilities. Wish we could have stopped longer and seen the area. Had a meal in hotel and was served by Shayam who was brilliant spoke English and was very friendly and helpful

vähemmän

“Great rooms and property, some issues with service.”

Really great rooms, amazing property. Longest bathtub I have ever seen. I didn’t go but I was told the pool/spa area was amazing. The restaurant was ok. The only reason I’m not giving 5 stars is the front desk individual took 20minutes to check us out at 5 am and when they saw we were from Canada… lisää

Really great rooms, amazing property. Longest bathtub I have ever seen. I didn’t go but I was told the pool/spa area was amazing. The restaurant was ok. The only reason I’m not giving 5 stars is the front desk individual took 20minutes to check us out at 5 am and when they saw we were from Canada, they referred to us being from the “51st state”. We were military members. It was very insulting. All other staff were fine and helpful.

vähemmän

“Nice but with some issues”

The hotel is not near city center but it's a lovely property. Check-in was fairly easy. The hotel staff were all very friendly. The hotel has a lift. The rooms are carpeted, unfortunately, which is not only unhealthy but also makes it difficult to roll suitcases easily. The bed was very comfortabl… lisää

The hotel is not near city center but it's a lovely property. Check-in was fairly easy. The hotel staff were all very friendly. The hotel has a lift. The rooms are carpeted, unfortunately, which is not only unhealthy but also makes it difficult to roll suitcases easily. The bed was very comfortable with nightstands and power outlets on each side--perfect for two people to charge devices at bedside. The room had a mini fridge & coffeemaker. The bathroom was much too dimly lit. There was a tub and separate, large shower. The shower water pressure was excellent. The towels were very nice but quite small. The wall-mounted magnifying mirror was a nice touch, but the bathroom was so dark and the mirror was placed so low, rendering it nearly useless. Strange that there was no hook near the sink for a hand towel, so you had to drip water across the entire bathroom to get to the ONLY towel rack by the bathroom door. Housekeeping at this hotel are very aggressive; they barge into rooms without knocking and then chastise guests, ignoring their requests--it's almost as if they get paid "by-the-room" (very strange behavior!). The WiFi was strong but not password protected (boo!). Breakfast was nice. Parking was free in the large hotel lot. I might stay here again if in the area, but would be more likely to do so if they fixed the few issues--especially considering the higher prices of the rooms.

vähemmän