Clayton Hotel Amsterdam American

“Hotel Staff went above and beyond”

Check-in was quick and easy, and the staff was friendly, helpful, and professional throughout our stay. The hotel was very clean, quiet, and well-maintained. Despite being in a central location, we heard very little outside noise, which made for a comfortable stay. The room was stocked with all the… lisää

Check-in was quick and easy, and the staff was friendly, helpful, and professional throughout our stay. The hotel was very clean, quiet, and well-maintained. Despite being in a central location, we heard very little outside noise, which made for a comfortable stay. The room was stocked with all the amenities we needed upon arrival. The room layout was unusual compared to any hotel room I've stayed in before. Upon entering, there were two sinks located just inside the room door kind of in the room, while the full bathroom itself contained a very small sink that was somewhat difficult to use. There were also a few pieces of furniture that seemed unnecessary and took up valuable space, so we moved them to a corner to make room for our luggage. Although our room had a balcony, the view was limited. We were told at check-in that we had been upgraded to a balcony room with a view, but that was actually the room type we had originally selected and paid for when booking. What stood out most was the exceptional service we received during a medical emergency. During our stay, I developed an intestinal blockage and became very ill. After being sick throughout the night, I called the front desk at 8:00 a.m. seeking assistance. The staff responded immediately, came to our room right away, and quickly arranged transportation to the nearest hospital. They were compassionate, attentive, and even offered to contact a local doctor to come to my room. Their prompt response and genuine concern were greatly appreciated during a very stressful situation. Overall, while the room itself had some design and space issues, the cleanliness, quiet atmosphere, and outstanding staff made a very positive impression on us and for that we are so appreciative.

vähemmän

“Very nice hotel, convenient location.”

The hotel was very nice and in a great location. The breakfast provided by the hotel was very tasty. Our very distinguished waiter CARLOS provided us with excellent and personable service every morning we were there. The hotel itself was a bit slow in keeping our rooms tidy. We had to request o… lisää

The hotel was very nice and in a great location. The breakfast provided by the hotel was very tasty. Our very distinguished waiter CARLOS provided us with excellent and personable service every morning we were there. The hotel itself was a bit slow in keeping our rooms tidy. We had to request our rooms be cleaned and towels replaced several times. Staff was professional and made us feel welcome. Albert Hein market right across the street.

vähemmän

“Blaring music filled our room for 4 hours our last night there.”

I will say that overall our 8 night stay was enjoyable-up until tonight, our last night before returning home to the US. We went out for dinner and arrived back at the hotel at around 7:45. Soon after music started blaring from the Cafe American into our room on the first floor. A band playing loud… lisää

I will say that overall our 8 night stay was enjoyable-up until tonight, our last night before returning home to the US. We went out for dinner and arrived back at the hotel at around 7:45. Soon after music started blaring from the Cafe American into our room on the first floor. A band playing loudly to a large crowd-on a Wednesday night. We tolerated it until about 10 AM and called the front desk to find out how much longer the music would continue. “About another hour” we were told. The only accommodation they would make was to “move us to the top floor”. Nope-I’m not moving all our things, which are not yet 100% together for our trip home tomorrow. At 11:14 the music was still blaring, as we hoped to be asleep by this point, but there was no way that was happening. Called the desk again. Now we’re told the music will go until midnight. And we will have to take the issue up with the manager in the morning. For a hotel charging well over €300 per night I’d expect better respect for those staying here. Thank you for ruining what was other wise a delightful stay. Perhaps warning us during the day that our room may bear the brunt of the noise of a large gathering and band sometime during the day and then offering us the option of moving would have been better than offering it at 10 PM after suffering through it for two hours. It’s now 11:42 and the music continues……

vähemmän

“Something of a disappointment”

Visited to celebrate my 70th birthday. Booked a deluxe room. TV ceased to work on third day of stay and could not be fixed since technical staff finish at 6.00pm. it was reported before then but hey ho! Staff have been amazing up until this point. Will see how this experience reflect on any refund… lisää

Visited to celebrate my 70th birthday. Booked a deluxe room. TV ceased to work on third day of stay and could not be fixed since technical staff finish at 6.00pm. it was reported before then but hey ho! Staff have been amazing up until this point. Will see how this experience reflect on any refund since the hotel demanded payment at time of booking.

vähemmän