Ascott Waterplace Surabaya

“Convenient location”

Very convenient location. Just opposite the mall. Unit is really spacious. We are happy with our booking. Rooms are clean. Staffs are friendly. We have some enquiries and need help during our stay and they are really helpful and very efficient. Highly recommended. We willl definately stay here again

“Great Hospitality, Great Location, Sufficient Amenities & Facillities.”

First and foremost, all requests made are met upon arrival, such as airport transfers. Upon arriving at the hotel, we're greeted with such warm and hospitable staff on duty. Language not much of a barrier, and they do understand simple English. The FO staff that stands out is Mr Ian, who had disc… lisää

First and foremost, all requests made are met upon arrival, such as airport transfers. Upon arriving at the hotel, we're greeted with such warm and hospitable staff on duty. Language not much of a barrier, and they do understand simple English. The FO staff that stands out is Mr Ian, who had discharged his professionalism in service provider, with such sincere, warmth, and reliable. We felt as though we had known each other for a long time, even though it was the very first meeting. He deserved my personal compliment as a "CPR" category staff leader award, which stands for "Caring, Passionate & Reliable" Security and other FO team members were commendable as well, as your presence was wellnoted and greeted any time of the day. Room amenities are adequate, and cleanliness was admirable. HSKP staff are always ready to assist you in fulfilling your needs and desires, providing a little personal touch.

vähemmän

“Happy with the stay”

Apartment are huge, good for family. Shopping Mall just across the road, handy to get food or shopping. Staff was helpful and assist with room upgrade by advising us to sign up as a member that gives us 30% during our stay.

“Your Home in Surabaya”

* Very clean hotel from front, corridor, room, living area and bath room. * Very friendly staff and helpful, very good knowledge about the hotel and facilities as well as surrounding area in particular and Surabaya area in general. * The actual room situation is exactly as pictured (I forgot to … lisää

* Very clean hotel from front, corridor, room, living area and bath room. * Very friendly staff and helpful, very good knowledge about the hotel and facilities as well as surrounding area in particular and Surabaya area in general. * The actual room situation is exactly as pictured (I forgot to take pictures while I am inhouse) * Good Room, Good Food, Excellent Service! * Attention to detail and personalize service especially to my husband who was just out from the hospital. Very....very help full I got the picture from my daughter's Cumlaude graduation (my daughter is currently away to follow her husband) which always make me proud, and the picture was there....on my bedside table, really AMAZING.....they put effort to make this which was really touching. * Just accross the hotel, there is Pakuwon Mall. Easy to go around to find food or anything. * I know that I will be well taken care here while away from home. * Nowhere to go if I have to be away from home, only here, where there is home for me.

vähemmän