Jw Marriott Surabaya

“Top notch hotel in Surabaya”

The JW Surabaya is a fantastic hotel. Rooms are spacious and well appointed, great restaurants, fitness area, and executive lounge. The staff are very friendly and willing to help with anything you need. I highly recommend breakfast in the Pavilions restaurant with their huge selection of local, A… lisää

The JW Surabaya is a fantastic hotel. Rooms are spacious and well appointed, great restaurants, fitness area, and executive lounge. The staff are very friendly and willing to help with anything you need. I highly recommend breakfast in the Pavilions restaurant with their huge selection of local, Asian, and western foods. Aji does a wonderful job taking care of everyone, making sure you are comfortable. Chef Endra took the time to explain Indonesian foods to me and prepared special local dishes each day. Ahmed (sorry if I got that wrong) at the juice station makes a very refreshing ginger juice blend, and anything else you like. The rooms are always perfectly clean, thanks Dika! Kevin and the team in the gym are great. It is a big fitness area with spa, pool, sauna, and jacuzzi. The Executive Lounge is like an oasis, very nice place to relax with breakfast, snacks all day, and a dinner service. Thanks to Tiara and everyone else in the Lounge, they are so nice and spoil you. Overall location is good as well. Near to downtown, old town, plenty of shopping and historic monuments. I will definitely stay here again next time I am in Surabaya.

vähemmän

“Great stay for Marriott Bonvoy Member”

Good location near Tunjungan Plaza mall, you can walk 5 minutes to the mall compared to driving that can take 15-20 minutes depends on the traffic. Nita is really helped me a bunch during my stay by confirming and helping me to upgrade one of my room as Platinum Member. As Platinum Member I also … lisää

Good location near Tunjungan Plaza mall, you can walk 5 minutes to the mall compared to driving that can take 15-20 minutes depends on the traffic. Nita is really helped me a bunch during my stay by confirming and helping me to upgrade one of my room as Platinum Member. As Platinum Member I also have an access to their Premium Lobby. There is a renovation on the pool during my stay so I can't review. Overall, really love the hospitality and can't wait to stay again.

vähemmän

“NEW YEAR 2026 GALA PARTY”

Food quality - 100% (meats were hot!) and wonderful selection of deserts Entertainment - 100% Overall Security - 100% Management Performance - 100% Live Entertainment - 100% Overall satisfaction:100% "A cut above" "the rest" (!!) NOBODY WANTED TO LEAVE (unless they were exhausted!) Happy 2026!

“Refined Luxury and Outstanding Hospitality at JW Marriott Surabaya”

I had a truly wonderful stay at JW Marriott Hotel Surabaya — it’s one of the best luxury hotel experiences I’ve enjoyed in Indonesia. The hotel’s prime location in the heart of Surabaya’s business and shopping district made it incredibly convenient for exploring the city and accessing nearby attrac… lisää

I had a truly wonderful stay at JW Marriott Hotel Surabaya — it’s one of the best luxury hotel experiences I’ve enjoyed in Indonesia. The hotel’s prime location in the heart of Surabaya’s business and shopping district made it incredibly convenient for exploring the city and accessing nearby attractions like Tunjungan Plaza and historic landmarks.  From the moment I arrived, the staff impressed with their warmth and professionalism. Everyone I interacted with was friendly, attentive, and genuinely eager to ensure my stay was comfortable — from the reception team to the restaurant staff. Many guests have highlighted the exceptional service, especially at breakfast and in guest areas, making the experience feel personalised and welcoming. One staff member has really impressed me by the name of Rafael. He is undergoing his internship and currently he is attached at the Executive Lounge. He has projected his utmost professionalism in handling the guest in the lounge and his hospitality has captivated me and won my admiration. Thanks to the Management who has given the opportunity to the students to expose in the real world. The rooms are spacious, clean, and beautifully appointed, offering a peaceful and elegant retreat after a long day of business or sightseeing. The hotel’s design blends classic comfort with modern convenience, and big windows with city views add an extra touch of luxury.  Dining here was a real highlight — the variety of restaurants on site, from international buffets to Japanese and Chinese cuisine, offered delicious and memorable meals throughout my stay. The breakfast buffet especially stood out with its wide-ranging options and quality offerings.  Beyond the rooms and dining, the hotel’s facilities — including the outdoor pool, fitness centre, spa, and concierge services — were excellent and added tremendous value to my visit.  Overall, JW Marriott Surabaya delivers a refined and comfortable stay enriched with outstanding service, great food, and excellent amenities. Highly recommended for both business travel and leisure visits to Surabaya!

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