The Westin Surabaya

“Effortless Hospitality, Even on the Busiest Weekend”

Had a truly delightful weekend stay at The Westin Surabaya with my family. Despite arriving on an exceptionally busy weekend due to a university graduation, the entire experience—from arrival to check-in and being escorted to our room—was handled seamlessly and with great efficiency. As someone w… lisää

Had a truly delightful weekend stay at The Westin Surabaya with my family. Despite arriving on an exceptionally busy weekend due to a university graduation, the entire experience—from arrival to check-in and being escorted to our room—was handled seamlessly and with great efficiency. As someone who has recently joined Marriott Bonvoy, I appreciated that the membership benefits were thoughtfully honored. We were granted a late checkout until 2 PM (on a weekend), our preferences were well noted, and we were assigned a corner room with a beautiful view. The room itself was immaculate, with a cool and well-maintained atmosphere—something we value highly as a family with dust sensitivities. The lavender balm amenities were a subtle yet memorable touch, creating a calming environment that helped the kids rest comfortably. A lovely addition was the children’s activities by the pool on Saturday afternoon, which added a family-friendly element to the stay and kept the little ones happily engaged. Breakfast was undoubtedly a highlight. The selection was extensive and consistently excellent. What elevated the experience further was the exceptional service from Matriin and Sabri, who were attentive, thoughtful, and especially accommodating to our children. Their warm hospitality, along with the availability of special off-menu dishes, made the breakfast feel truly personalized. Overall, a refined and well-curated stay that balances comfort, service, and family-friendly touches beautifully. We look forward to returning.

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“great place for spending night more than a home.”

it was a great experience spending day and night in the great place. all staff manner are excellent. special thanks to Kiki, Aryo, Bintang, Matrin and all other good staffs there, god bless you guys, dont stop giving kindness.

“The Best Hotel in Surabaya City”

The Westin Surabaya is The Best Hotel in Surabaya until Now 2026. Premium Location, Luxury Services, and i am very recommended The Westin Club Lounge is The Best CHOOSEN!!! Special Thanks to : • Club Lounge Team (Mr. Tian, Mr. Evan, Chef Patrick, Mr. Rossie), and • Magnolia Restaurant Team ( Chef… lisää

The Westin Surabaya is The Best Hotel in Surabaya until Now 2026. Premium Location, Luxury Services, and i am very recommended The Westin Club Lounge is The Best CHOOSEN!!! Special Thanks to : • Club Lounge Team (Mr. Tian, Mr. Evan, Chef Patrick, Mr. Rossie), and • Magnolia Restaurant Team ( Chef Bagus, Chef Ricco, and Special Thanks for Chef Lutfi that cook for us for B’fast ; Special Food Soup Salmon Mix Stingray Smokey, the taste very very good! ). • GRO Team Leli , Sania , Melly , Sisil ; For Birthday Decoration my room for my beloved daughter. Hotel Atmosphere Luxury , Clean, and Fresh. My Room in the highest floor level, The size Rooms enough for me, Comfort, Clean, and Noise Level is quite soundproof, as i bought Westin Club Lounge services, i get mineral water as many as i want in room for free.

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“Not worth paying double versus the Four Points downstairs”

Management should actually spend a night in the rooms to note minor annoyances and rectify. Rooms are clean and appointed as you would expect, staff very helpful. Club lounge is an exceptional space. Required improvements: adjust shower door so that it does not push the matt away when you open to … lisää

Management should actually spend a night in the rooms to note minor annoyances and rectify. Rooms are clean and appointed as you would expect, staff very helpful. Club lounge is an exceptional space. Required improvements: adjust shower door so that it does not push the matt away when you open to step out of shower making it useless. Create somewhere to hang towel while in shower. Should not have to put towel on the floor to reach from shower. Update TV's so they bluetooth compatible, have Netflix, Youtube etc. Gym shared with Four Points is one of the worst I've seen, unless you only want a running or cycling machine you are pretty much wasting your time. Space is there, but selection of equipment is very poor. Overall disappointing when you can stay in Four Points downstairs that has all of this handled.

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