Ibis Kolkata Rajarhat Hotel

“Erinomainen hotelli”

Hyvä hotelli Hyvä sijainti Suuri henkilökunta mausteessa - jhintu, piya, suparna Hyvät huoneet, hyvä sisustus aulassa antavat aidon ulkoasun kaupunkiin. Hyvä vastaanotto. Hyvä ruoka. Hyvin kohtelias henkilökunta ja aina läsnä kun kysytään. Suosittelee kaikkia.

“Good”

Business trip stayed for 1 night employee s are very helpful

“Great”

Business trip for 2 days reception was very nice stay was really nice

“Appreciation with improvement”

Stay is indeed nice and comfortable. However it started to end with mixed moments. Initially this visit is for my friend wherein before started his corporate visit for the entire week his first leg was for Ibis kolkata Rajarhat and considering the incident happened a day prior to his flight wherein… lisää

Stay is indeed nice and comfortable. However it started to end with mixed moments. Initially this visit is for my friend wherein before started his corporate visit for the entire week his first leg was for Ibis kolkata Rajarhat and considering the incident happened a day prior to his flight wherein his ankle got twisted badly. However though I was not with him in person to take care of him and neither the trip can be postponed. I personally ensured him that to take care of the stay up to my best. I personally called the hotel boardline number and requested for some preferences to take care wherein Ms. Tanushree called me back later, but some of the requests were approved room nearby to the elevator, king bed / non smoking and quite one. But when i request as I'm not physically there to look after him, can a small amenity of fruits & note of care on behalf of me can be placed which was initially refused with a line that - we only for accor members but then she said she will check with his Front office manager. But that call didn't come back. However, in the evening when I inquired with the hotel again for the follow-up call back, then their Duty Manager Mr. Souvik has attended the call and politely acknowledged the concern and did his best to cater my request and even update me as well once it's all done. Later post check in I got an update that everything was nice and comfortable. But in the late evening around 6 PM when there was an order placed to the hotel In room dining/ restaurant wherein Tandoor orders was nicely recieved but after 1 hrs of wait nearly around 7 PM, when order was enquired same was ignored by staff that we don't have available and not even sure of any order placed. If this was the case and no accountability that leads very awkward. It's not about amenity or note, but it's about valuing sentiments while considering the situation.

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