The Fern Brentwood Mussoorie, Series By Marriott

“Excellent Stay & Service - Fern to Fun”

As Elite members of Marriott Bonvoy, this was our first stay with Fern (Series by Marriott), and it turned out to be a great experience. We had booked four rooms for our family along with two other families. Before arriving, we had spoken with Mr Pawan from the front desk to request nearby rooms a… lisää

As Elite members of Marriott Bonvoy, this was our first stay with Fern (Series by Marriott), and it turned out to be a great experience. We had booked four rooms for our family along with two other families. Before arriving, we had spoken with Mr Pawan from the front desk to request nearby rooms and any possible upgrades. Considering the rush in Mussoorie, we were not expecting much, but he and his team really came through for us. All our rooms were kept close to each other, which made things very convenient for our group. We would also like to mention Mr Ashish from the restaurant. He was very helpful and ensured we had a good experience with the snacks. The kids especially enjoyed the evening with snacks, housie, and live music. The breakfast was well spread and satisfying. The views from the rooms were beautiful, and the light rain made the weather even more pleasant. The only thing which needs attention is the little upkeeping of the rooms to maintain the Aura of this Heritage Property. Overall, it was a very comfortable stay from check in to check out. Special thanks to Mr Pawan and his team, including Ashish, Anurag, and Abhay, for taking good care of us.

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“Best experience at The Fern Brentwood, Mussoorie”

The stay was very good. Marry, Shivam, Kanika and Aman were very helpful. We will surely visit again. It was my wife's birthday and everyone celebrated it really nicely.

“The Fern Brentwood ~ exceptional stay”

The experience was really exceptional. Everyone was helpful. The food was delicious. Will definitely recommend this resort to my family and friends.

“A below-average quality hotel with a 'Marriott' price tag.”

Situated off the Mall Road in Mussoorie with difficult access due to the overcrowded town. The quality of rooms and their location leaves a lot to be desired. We were allocated rooms right opposite the car park and reception, with no privacy, despite what was advertised on-line, rooms with view of … lisää

Situated off the Mall Road in Mussoorie with difficult access due to the overcrowded town. The quality of rooms and their location leaves a lot to be desired. We were allocated rooms right opposite the car park and reception, with no privacy, despite what was advertised on-line, rooms with view of "Doone with balconies". It took us almost 4 hours to convince the management that they had to provide accommodation as promised! The reception staff and duty manager did not seem to have the authority to resolve customer concerns. The hotel and room quality is not upto 'Marriott' standards, despite Marriott rates being levied. Bathrooms were unclean with mold growth evident in the wet areas. Plumbing were leaking and bathroom floors were getting flooded due to ill fitting shower doors. Despite all our negative 'check-in' experiences, the staff were very friendly and courteous, always willing to help. Especially Chef Dhanveer, who went out of his way to ensure that our dinning experiences were taken care of during our stay. We found the restaurant staff to be very helpful and courteous. In summary, an overpriced stay in an average hotel.

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