Welcomheritage Kasmanda Palace

“Best place to stay in mussoorie for winterline.”

This palace has aesthetic rooms and view point also . From view point you can experience sunrise , beautiful sunset and winterline too. This one is a nearby mall road. Service,staff ,food and ambience everything is soo perfect. If you're coming to mussoorie, this place is a must stay option.

“great hotel near mall rd”

great hotel fantastic views and service. couldnt do enough for me. booked last minute on the day of arrival and got a good discount on room rate, they also upgraded me to a heritage room with superb views on arrival.

“Lovely hotel, wonderful staff… but a serious concern !”

Kasmanda Palace Resort is a truly beautiful property with breathtaking views. The resort is well maintained, and the gardens, lawns, and deck areas are among its biggest highlights. The food was excellent, and the view from the room was absolutely mesmerising. The real strength of this property is… lisää

Kasmanda Palace Resort is a truly beautiful property with breathtaking views. The resort is well maintained, and the gardens, lawns, and deck areas are among its biggest highlights. The food was excellent, and the view from the room was absolutely mesmerising. The real strength of this property is its staff. A special mention must be made of Bhandari ji at the restaurant for his warmth, attentiveness, and excellent service, Binod the driver for his helpful and courteous nature, Santosh, Preeti and Deepak at the reception for the professionalism and constant support. Their immense contribution truly enhanced our stay and reflects the hard work and sincerity of the team. However, despite all these positives, there was one recurring issue that significantly affected our experience and cannot be overlooked. The hotel vehicle, which is essential for guests to travel to and from the mall area, was repeatedly unavailable as it was being used by the owner for personal errands. At check in, we were made to wait at the mall for a much longer period because the hotel car was taken to pick up the owner’s child from school. While such situations may occasionally happen, the same issue occurred again when several guests, including myself, were waiting to go down to the mall and the vehicle was again taken away by the lady owner for shopping at the mall with her child, without any consideration for the guests who were waiting. Again next day she took away the car to pick up her child from school and the service was not available for an hour. !!!!!!!!!!!!! During these moments, both the driver and the front office staff appeared visibly embarrassed and uncomfortable, offering irrelevant excuses when guests expressed their frustration. It later became clear that the staff was placed in an unfair position, as they had little choice in the matter and were simply trying to protect their jobs. A similar lack of consideration was observed at the time of check out. While I was waiting in queue for final billing, the owner arrived with a bundle of papers to be photocopied for her child and interrupted the process to get her personal work done first, further delaying guests who were already waiting. This time i informed the staff immediately that I need the car to drop me down with luggage thinking that madam now doesn't take away the car at this point. These repeated incidents were disappointing, especially at an otherwise well run property supported by sincere and hardworking staff. Guests pay for comfort, service, and priority during their stay, and situations like these create unnecessary inconvenience for both guests and staff. A simple solution would be for the owners to have a separate vehicle or chauffeur for personal use. This would significantly improve the guest experience and also relieve the staff from having to manage such awkward and uncomfortable situations. With better handling of these basic aspects, the property truly has the potential to be outstanding. Have rated it 1 star only but thanks to the staff I am giving a better rating.

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