Eastwell Manor, Champneys Hotel & Spa

“PT ; Achieving the best ( no air conditioning)”

Champneys gym.. Thank you to PT Georgie , who used her initiative, and decided to take the class outside ( air conditioning not working , in this weather, not acceptable). It was slow , strong , and very professional , making sure we didn’t over work stayed hydrated and always in the shade . Perf… lisää

Champneys gym.. Thank you to PT Georgie , who used her initiative, and decided to take the class outside ( air conditioning not working , in this weather, not acceptable). It was slow , strong , and very professional , making sure we didn’t over work stayed hydrated and always in the shade . Perfect The following day I did a class with new pt Tobias. Good gentle class ( still no Air conditioning) . He read the room , and could see we all were struggling , so he did a 15 mins cool down , breathing, meditation and stretching , which was just amazing … a real skill and much appreciated . Thank you for understanding , keep up the good work .

vähemmän

“Disappointing spa day”

Having been before I was surprised to see a nice new outside jacuzzi pool but it was closed from 9 when we arrived until about 3. We were told they were chemical testing but surely not all day. The new menu for breakfast was adequate but for lunch the allowance wasn’t enough to include a drink (sp… lisää

Having been before I was surprised to see a nice new outside jacuzzi pool but it was closed from 9 when we arrived until about 3. We were told they were chemical testing but surely not all day. The new menu for breakfast was adequate but for lunch the allowance wasn’t enough to include a drink (spas say) and half the food on tng menu couldn’t be ordered til evening so it was limited at best. The beds were all full so we had to go to the outdoor swimming pool where there were beds but it was so windy the parasols were blowing over. There were no staff there. The toilets stunk of urine. Inside the lockers didn’t work with the bracelets and one of the toilets there was broken. I think for champneys this is a disgrace. The all male staff on reception didn’t seem bothered. The visit was ok at best and I’ve had better days there

vähemmän

“Watch out for extra charges”

I had a 2 night spa break here, meals included up to a certain limit. First night in Maple Cottage (upstairs), sleepless due to a boiler in a cupboard that made a loud noise all night. Room very tired. Moved the next day to a better room, but furniture etc all tired and needs replacing. Broken gla… lisää

I had a 2 night spa break here, meals included up to a certain limit. First night in Maple Cottage (upstairs), sleepless due to a boiler in a cupboard that made a loud noise all night. Room very tired. Moved the next day to a better room, but furniture etc all tired and needs replacing. Broken glass in windows in both rooms. My main issue is, although I asked on checkout whether I owed anything and was told no, when my credit card statement came yesterday there were deductions I knew nothing about. When I rang to query this, I was told that one item was a pastry I had at breakfast, and as I went over the paltry allowance of £6, I paid for pastry AND a service charge! This is ridiculous as I was being served breakfast anyway. Also, at one dinner, I wasn’t credited my allowance, so I’m waiting for a refund. My advice is to refuse to give them your c/card details on check in, and ask for a bill at the end of each meal, so you can pay as you go. Or ask at checkout for a summary of your extra costs.

vähemmän