Muthu Clumber Park Hotel And Spa

“Excellent service and gorgeous rooms”

I had booked my room via Booking.com, but when I arrived, the hotel had no record of my booking. When I spoke to Booking.com about this I was told to wait 12/24 hours to see if the booking appeared ( I was due to stay at the hotel that night) Pamela and John were amazing and although after also spe… lisää

I had booked my room via Booking.com, but when I arrived, the hotel had no record of my booking. When I spoke to Booking.com about this I was told to wait 12/24 hours to see if the booking appeared ( I was due to stay at the hotel that night) Pamela and John were amazing and although after also speaking to Booking.om for me, weren’t able to get a resolution they did email all of the details to Booking.com to help me gain a refund. If it wasn’t for Pamela and John I would have been stuck. The rooms are stunning, and location is amazing. I will definitely choose Muthu as a place to stay when I am in the area again next month. Many thanks Chris

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“Needs attention!”

Myself and my mother stayed in this beautiful hotel for one night. I booked a twin room and on arrival we were given a double room. The staff very kindly moved us to another room which had a double bed and a single bed in it. But on closer inspection, the cups and spoon left for tea/coffee were sti… lisää

Myself and my mother stayed in this beautiful hotel for one night. I booked a twin room and on arrival we were given a double room. The staff very kindly moved us to another room which had a double bed and a single bed in it. But on closer inspection, the cups and spoon left for tea/coffee were still dirty! So were the glasses for the none existent complimentary bottles of water! Again, reception very kindly provided us with clean ones. When I got into the single bed, I noticed the single duvet was even more narrow than the bed itself! It was actually a 10.5tog double duvet folded in half and placed into a single duvet cover!! This to me is all lazy behaviour. House keeping should always be on the ball?! Very disappointing! Hot breakfast has gone from self service to ordering. I asked for scrambled egg and mushrooms on toast. The kitchen said they'd cook the egg and mushrooms for me, but I'd have to do the toast myself and pour the breakfast onto the toast when brought out to me on the plate! Again, the standard has slipped since I last stayed! (I was told to find someone when ready to order hot food, why can't it be table service if you have to order from the table menu?) Spa facilities were amazing! Pool lovely and warm! Perfect!

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