Queens Hotel & Spa Bournemouth

“Daniella makes it worth it!”

Daniella is absolutely amazing. Such an amazing masseuse! So lovely and calming. Now my go to spa!

“THE BEST HOTEL IN BOURNEMOUTH WITHOUT A SHADOW OF A DOUBT”

Josh the Manager and the staff really makes this hotel sparkle. Service is second to none. The decor is stylish, boutiquie, boujie. The building is quirky. All modern and up to date with a modern twist. You would be silly to bypass this hotel

“Cosy and friendly”

Very friendly staff. Emily was very nice with us.

“The swimming pool needs a lifeguard”

We have been going back to this hotel for about 5 years now. Everything is fine, what you would expect in a 3 star. My complaint is about the indoor swimming pool, it is small and there should be a lifeguard there for safety, at least some of the time. There was a woman sitting in the Spa area who … lisää

We have been going back to this hotel for about 5 years now. Everything is fine, what you would expect in a 3 star. My complaint is about the indoor swimming pool, it is small and there should be a lifeguard there for safety, at least some of the time. There was a woman sitting in the Spa area who took names and gave out towels. On Thursday 30th July the pool was dangerously overcrowded. There was a large family of about 6 children, and adults 3 or 4. Their children were diving in, a woman was throwing hoops to a child to dive into the pool, so this girl bumped in to me. Worse, a boy from this family hurt my daughter's arm. My daughter is autistic and we usually have a good experience in the pool as it is therapeutic for her. My daughter and I got very upset that we couldn't really swim because of this family of ten. They were very rude and unapologetic and there was no space for anyone else. We came out of the pool upset, and so I asked the woman with the towels. She looked at a CCTV screen and said that it was okay because there is a maximum of 15 allowed in the pool. I said to her that it was not okay and a lifeguard would not have allowed this overcrowding. And if there were 16 people? I don't think she would have said anything really. There should be a member of staff coming into the pool area regularly, every half hour or so, to monitor behaviour. There was a man with a baby trying to teach her to swim and I was very nervous for the baby. The pool is open to all residents of the hotel, but that doesn't mean that one family can take over, threatening the safety of everyone else. Please send your staff down to check on the pool. It is just a short walk downstairs to the Spa area,maybe 2 minutes, for the safety of EVERYONE staying in the hotel.

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