Dalmahoy Hotel & Country Club

“Exceptional service in the most beautiful hotel and grounds.”

This hotel is a slice of heaven and if you are looking to be thoroughly spoilt, then I highly recommend you stay here. The hotel is immaculate, has fantastic facilities and all surrounded by beautiful, well maintained grounds and golf courses. There really is something for everyone. The food was ... lisää

This hotel is a slice of heaven and if you are looking to be thoroughly spoilt, then I highly recommend you stay here. The hotel is immaculate, has fantastic facilities and all surrounded by beautiful, well maintained grounds and golf courses. There really is something for everyone. The food was delicious and a cocktail, or two, in the comfortable cocktail lounge is a must. However, what truly made this hotel stand out was the service. The duty manager, Stephen Fraser, was exceptional and all the staff were so friendly and attentive. We can't wait to return.

vähemmän

“Lomamatka perheen kanssa.”

Odotukset oli suuremmat. Huone toki oli kyllä siisti ja tilava 4-henkiselle perheelle. Talo todella sekava ja sokkeloinen. Maisemat ulkona kuitenkin hienot ja rakennukset upeita. Aamupala oli ihan hyvä, paljon erilaisia vaihtoehtoja mutta astiat likaisia. Kyllä sellaiseen Hyacint Bukee tunnelmaan... lisää

Odotukset oli suuremmat. Huone toki oli kyllä siisti ja tilava 4-henkiselle perheelle. Talo todella sekava ja sokkeloinen. Maisemat ulkona kuitenkin hienot ja rakennukset upeita. Aamupala oli ihan hyvä, paljon erilaisia vaihtoehtoja mutta astiat likaisia. Kyllä sellaiseen Hyacint Bukee tunnelmaan kyllä pääsi, puitteet olivat kuitenkin aika tunnelmalliset. Palvelu ihan hyvää. Hotelli lähellä lentokenttää jonka vuoksi me tämä valittiin viimeiseksi yöksi.

vähemmän

“Disappointing customer service.”

We have been staying here for the weekend to celebrate our friend’s special anniversary. Sadly the weekend has been marred. We booked a Main House Period Double room. Sadly for us the bed is absolutely awful. The worst nights sleep for one of us. You literally roll into the middle of the bed. ... lisää

We have been staying here for the weekend to celebrate our friend’s special anniversary. Sadly the weekend has been marred. We booked a Main House Period Double room. Sadly for us the bed is absolutely awful. The worst nights sleep for one of us. You literally roll into the middle of the bed. This morning I had to get into warm water to ease the pains in my back! Also bedside lamps stopped working. They were fixed quickly but failed again. The grounds of this hotel are amazing and absolutely maintained to the highest standard. The reception staff are exceptionally knowledgeable and accommodating. So well done!! As to the remainder of the young front of house team more investment in their training is required. Firstly, there aren’t enough team members in the restaurant who are also severely lacking in knowledge of the hospitality industry. They desperately need leadership and training. The bar sadly looks amazing however, it severely lacking in customer service. We experienced incorrect ingredients in cocktails and being quoted incorrect licensing laws. Connor in the bar really needs to resit his BII qualifications! There are people like me (publicans) who know the licensing laws inside out, so please don’t try to lie to cover your inadequacies, it’s embarrassing. We sat in the bar for 2 hours and it took that time for the empty dishes to be removed from a table. Really poor service! It wasn’t overly busy. Your team needs direction and also to remember they can’t hide behind a bar. Tables need to be cleared and cleaned at all times, not just at the end of the night. Would we stay here again? Not sure due to the service. Shame really as the grounds are amazing.

vähemmän

“Very poor food, inexperienced staff, tired surroundings”

Check in was odd with the staff member repeatedly telling me to bear with them and being generally flustered but there was only me at Reception. The building is a maze but a map is provided. Room comfortable if old fashioned. Bed and linen good. Over bath shower dreadful and took a very long ... lisää

Check in was odd with the staff member repeatedly telling me to bear with them and being generally flustered but there was only me at Reception. The building is a maze but a map is provided. Room comfortable if old fashioned. Bed and linen good. Over bath shower dreadful and took a very long time to get hot water. Paint peeling off windows (outside). Quiet and usb charging at bedside but no power sockets. The dinner was the worst meal I’ve had in a long time. The serving staff member was unable to identify what they were serving and left their thumb print on the food. It was a very dispiriting place to be. The views outside to the golf course and grounds were lovely. Exiting by car in the direction of Edinburgh was dangerous as there is very restricted visibility.

vähemmän