Holiday Inn Farnborough By Ihg

“Great hotel. Friendly staff, who can effectively problem solve with a smile and satisfaction”

One night stay at Holiday Inn Farnborough, just because I was visiting a local dentist and couldn't drive afterwards. I've stayed at many IHG hotels but not this one. Credit where credits due the welcome from the reception team was one of the best I've ever experienced, warm, friendly, professional… lisää

One night stay at Holiday Inn Farnborough, just because I was visiting a local dentist and couldn't drive afterwards. I've stayed at many IHG hotels but not this one. Credit where credits due the welcome from the reception team was one of the best I've ever experienced, warm, friendly, professional, we were early so only expected to check my car in, but the room was handed over without hesitation. Every single member of the team we came across from that point till check-out was so welcoming. I work in hospitality, and the Manager should be very proud of their team they were all the finest ambassadors of the hotel, and actually looked like they wanted to be there! We stayed in room 412 which is fresh, and comfortable, with all you would expect at this price point. The room was clean and well serviced. We had an issue during the night with guests above making a noise, eventually I felt the need to call reception and have a moan (it was 4am!) the way the night manager dealt with the issue was superb, the noise stopped without anyone being offended. The next morning at check out Rachel at reception immediately apologised and her empathy was tangible - if ever there was a training example of how to deal with issues Rachel demonstrated a textbook exemplar of how to do it effectively. Superb. Not that it was the hotels fault at all, but I can only say the impression I was left with was that I would return without hesitation, which we actually will now! Well done Farnborough!

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