Crafted At Powdermills

“Beautiful make over but the food is not good”

The hotel has garnered many awards which it deserves for the fabulous upgrade from what was a rather badly run rather frumpy Hotel However as we live just a few miles away it’s unlikely we would stay at the hotel but the area is badly in need of a classy restaurant - unfortunately this is not it .… lisää

The hotel has garnered many awards which it deserves for the fabulous upgrade from what was a rather badly run rather frumpy Hotel However as we live just a few miles away it’s unlikely we would stay at the hotel but the area is badly in need of a classy restaurant - unfortunately this is not it . Looks great , but we sat in the lounge to have a pre dinner drink Champagne , two glasses both as flat as a pancake really really no sparkle no fizz which of course we noticed but the person serving it did not or maybe thought we would not notice so we pointed out hue fiat the champagne was and another 2 glasses came , fizzy as they ought to be Then to the beautiful restaurant The menu like the champagne in the lounge was a little flat but we found a few things to try starters were just ok then my fish , very very small not particularly tasty my wife’s chicken looked alarming like half a chicken on a plate half was actually under cooked and red raw the other hajf a huge slab was cooked but not tasty, desserts were you might say uninspiring.If only the food was as nice as the room To the management I would say please pay attention to the food having created a beautiful hotel It’s letting you down. So all in all not a good experience If only the food was

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“Great refurb, bizarre dining experience”

When we arrived, the refurbishment is genuinely lovely. The conservatory where we were seated is beautifully decorated, and it’s clear that a lot of thought has gone into every detail of the space. Our first server, who took our order and seated us was great and I can’t fault her at all. However, … lisää

When we arrived, the refurbishment is genuinely lovely. The conservatory where we were seated is beautifully decorated, and it’s clear that a lot of thought has gone into every detail of the space. Our first server, who took our order and seated us was great and I can’t fault her at all. However, once our food arrived, this is where the main issues began. To start, we didn’t have any napkins on the table. Not a huge problem in itself, but we expected someone might come over to check if we needed anything or notice the oversight. Unfortunately, that didn’t happen. Around 20 minutes after our food arrived we had finished both our meals and drinks and were considering ordering either more cocktails or dessert. Despite around five or six different members of staff walking past us multiple times and making eye contact, we ended up waiting roughly 40 minutes without anyone clearing our table or offering us another menu. This was particularly disappointing given that the restaurant was practically empty, aside from a few tables who I assume were members, as they appeared to be receiving very attentive service. There were also a few small things that felt unusual for what is clearly presenting itself as a higher-end venue. For example, there didn’t seem to be a dedicated server for each table. By the end of our lunch we had interacted with about four different staff members which was fine, but just lacked consistency or genuine rapport . The strangest moment was seeing a member of staff repeatedly running and skipping through the dining area, which felt a bit bizarre in that setting. It ultimately left a slightly bad taste in our mouths, especially as we had come not only for the meal but also with the intention of inquiring about membership and potentially hosting an event on-site. That said, when we approached reception and mentioned that we were there to be shown around for an event inquiry, it was like a switch flipped and we were the priority. The events manager, Chloe, was fantastic. She took her time showing us the different spaces across the site and explained the membership in detail. She really did a great job of selling the venue and all that it has to offer. Overall, the site itself is beautiful and the events and membership prospects seem excellent. However, our dining experience in the pub left us feeling quite conflicted on whether or not we’d return.

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