New Hall Hotel & Spa

“Beautiful historic hotel”

We had a 1 night stay at the beautiful hotel. First impressions were very impressive. Long driveway to the property which is stone and parts date back to 1700’s. We were in Room 51 which was in a newer part of the hotel but the decor very traditional and in keeping with the period priory. Comfy kin… lisää

We had a 1 night stay at the beautiful hotel. First impressions were very impressive. Long driveway to the property which is stone and parts date back to 1700’s. We were in Room 51 which was in a newer part of the hotel but the decor very traditional and in keeping with the period priory. Comfy king size bed. tv , wardrobe, robes and slippers, mini fridge, kettle, a trouser press. Updated bathroom. Everything was very clean. Only downside was no aircon and the room was very warm. But on ringing down to reception we were given a fan which was much appreciated. We enjoyed a drink outside on the terrace. The grounds are extensive and stunning. The main building is surrounded by a moat and there are various other ponds and lakes. On the Sunday morning we walked to a nearby mill which was interesting. Breakfast was served from 8 am was a continental buffet with the main breakfast cooked to order. We both had full English and it was delicious. The staff here really are a credit to the hotel. Everyone we came across was pleasant and nothing was too much trouble. We used the gym which was great but didn’t have time for a swim but the pool looked good. I would definitely stay here again highly recommended.

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“Nice food and ambience”

The meal at New Hall Hotel in Sutton Coldfield was excellent. The food was beautifully presented, full of flavour, and cooked to a very high standard. The setting added to the experience, with a lovely atmosphere and attentive service throughout. Overall, it was a really enjoyable dining experienc… lisää

The meal at New Hall Hotel in Sutton Coldfield was excellent. The food was beautifully presented, full of flavour, and cooked to a very high standard. The setting added to the experience, with a lovely atmosphere and attentive service throughout. Overall, it was a really enjoyable dining experience and I’d happily recommend it for a special occasion or a relaxed, high-quality meal.

vähemmän

“Some issues”

We visited New Hall to celebrate my birthday. A few days before our visit I needed to check that we were booked in the restaurant for dinner. I rang the number and no-one answered after 5 minutes so I tried a different number and Julia Hands recorded message said I was being directed to operator wh… lisää

We visited New Hall to celebrate my birthday. A few days before our visit I needed to check that we were booked in the restaurant for dinner. I rang the number and no-one answered after 5 minutes so I tried a different number and Julia Hands recorded message said I was being directed to operator which never happened. It took almost an hour of repeatedly phoning to eventually speak to a person. I wondered what would happen if i wanted to contact a guest with an urgent message. The room was spacious and there were two armchairs unlike other places where only one is provided. We were able to sit on the terrace for an afternoon drink which was very enjoyable until a group of smokers appeared. There was not a designated smoking area. We were on a dinner, bed and breakfast rate and when asked what we could order were informed 'anything'. Fortunately, the couple on the next table told us that we were allowed up to £45 each otherwise we may have had to pay the extra. My husband ordered soup and it arrived without any bread. When the waiter was asked for some bread he said there would be an extra charge. It took so long to arrive that the miniscule amount of soup had already been eaten. After waiting almost an hour for our main course I asked the waiter how long it would be and was informed that 'chef is preparing it now'. On leaving the restaurant the waiter said that he would not charge for the bread. I think he could see that we were not best pleased with the service. New Hall is a beautiful place and bar and reception staff were very helpful and friendly. They need to sort out the smoking issue and poor service in restaurant.

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