Blackpool Football Club Stadium Hotel, A Member Of Radisson Individuals

“Andrew and Paula”

We arrived at the hotel after a long drive due to an accident on the M6. The check in was no issue with a polite lady on reception. We booked just the one night as we had booked to eat at the Gurkha for our anniversary that evening. The room was clean and tidy as always with the pitch view which i… lisää

We arrived at the hotel after a long drive due to an accident on the M6. The check in was no issue with a polite lady on reception. We booked just the one night as we had booked to eat at the Gurkha for our anniversary that evening. The room was clean and tidy as always with the pitch view which is a nice option 👌. The lady on duty for breakfast on the Thursday morning was very nice and helpful and listening to her was nice to hear the passion she had for her job. Looking forward to our next visit to the hotel in December. Thank you to all staff for a lovely stay

vähemmän

“Comfortable hotel, but be very careful with the parking process”

Comfortable hotel, but be very careful with the parking process We enjoyed our stay at the hotel and found the room comfortable and well located. Unfortunately, the experience after our stay was overshadowed by significant issues with the parking arrangements. Despite paying for parking as a hote… lisää

Comfortable hotel, but be very careful with the parking process We enjoyed our stay at the hotel and found the room comfortable and well located. Unfortunately, the experience after our stay was overshadowed by significant issues with the parking arrangements. Despite paying for parking as a hotel guest, I subsequently received two Parking Charge Notices from Ocean Parking. My initial appeals were rejected, requiring me to escalate both cases to the Independent Appeals Service (IAS). During the course of the appeal process, the hotel confirmed to me that the vehicle registration tablet was out of order on the day of my stay and that registrations were being processed manually. After this evidence was submitted to the IAS, Ocean Parking conceded both appeals and the charges were cancelled. I appreciate that Ocean Parking is a third-party contractor, but from a guest’s perspective the parking process forms part of the overall hotel experience. Guests should not have to spend weeks dealing with parking charges after paying to park and following the instructions provided during their stay. The hotel has previously stated that my vehicle registration was not provided. However, given that the registration system was reportedly operating manually due to equipment failure and that both appeals were ultimately conceded by the parking operator once this evidence was produced, I remain concerned about the reliability of the parking administration process that was in place at the time. The hotel itself was comfortable and we enjoyed our stay, but the amount of time and effort required to resolve this issue was disappointing and significantly detracted from what would otherwise have been a positive experience. My advice to future guests would be to retain all parking receipts and obtain clear confirmation that your vehicle registration has been correctly recorded.

vähemmän

“A good stay”

I was on a business trip. The hotel is very good value for money. The only draw back are the seagulls who make a noise at any time of the day but I guess this is expected at the seaside 😀